For quick access to a range of consumer information, you can download one of our leaflets for consumers or traders here:


Essential Guide to Consumer Rights in the EU

Five Key Consumer Rights En

Safer Streaming – 2020 Consumer Advice from ECC-Net

Safer Streadming Diana Version Final

Selling Online in 2020 – Tips for Traders

DubChamber Retail Brochure


The Services Directive

New Services Directive Leaflet 2016

Shopping Online

ShoppingOnline 2018

Shopping – Online Dispute Resolution

Infographic Procedural En

European Small Claims Court

Small Claims Static Infographic A4 V02 EU EU En

Online Holiday Bookings Report


Online Holiday Booking Factsheet


Car Buyer’s Guide

Consumer Guide August 2018 A Car Buyers Guide

Online Dispute Resolution Guide

ODR Leaflet

Online Dispute Resolution Factsheet

Adr Odr.factsheet Web

Consumer Rights Guide for Traders

Traderleaflet Web En

Spain Travel Guide

Travelling To Spain 2018

Summer Survival Kit

SummerSurvivalGuide 2018