For quick access to a range of consumer information, you can download one of our leaflets for consumers or traders here:
Essential Guide to Consumer Rights in the EU
Safer Streaming – 2020 Consumer Advice from ECC-Net
Selling Online in 2020 – Tips for Traders
The Services Directive
Shopping Online
Shopping – Online Dispute Resolution
European Small Claims Court
Online Holiday Bookings Report
Online Holiday Booking Factsheet
Car Buyer’s Guide
Online Dispute Resolution Guide
Online Dispute Resolution Factsheet
Consumer Rights Guide for Traders
Spain Travel Guide
Summer Survival Kit
