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  • How will Brexit affect Irish consumer rights in 2020?

    ECC Ireland looks at rights of Irish and European Union consumers when buying from traders based in the UK during the Brexit transition period.

    Read here
  • Get advice on your consumer rights

    If you have a problem with a purchase from a trader based in another EU country and cannot resolve it, check your consumer rights or complain online to the European Consumer Centre.

    Find out more
  • Statutory rights vs guarantees/warranties

    Did you know that a guarantee/warranty is in addition to your statutory rights, not instead of them? Remedies under EU consumer legislation are enforceable against the seller in cases of non-conformity for up to 2 years (EU-wide).

    Find out more
  • Flight Rights Calculator – EU air passenger rights explained in a few clicks

    Problem with flight delay, cancellation or luggage and don't know what your rights are? Flight Rights Calculator helps you figure out EU air passenger rights quickly and easily.

    Flight Rights Calculator

Need Consumer Advice?

Having problems obtaining a refund for a cancelled flight or getting a faulty product replaced?

European Consumer Centre (ECC) Ireland offers free advice and assistance to Irish consumers shopping for goods and services in other European Union countries, as well as Norway and Iceland.

We provide free expert assistance with your complaint against an EU-based foreign trader, for example an online seller or airline from another EU country, if you are not happy with how they handled your direct complaint to them.

Please note:

  • If you are resident in Ireland and have a complaint against a trader based in the Republic of Ireland, you should contact the Competition and Consumer Protection Commission, which handles complaints of this nature.
  • If you are resident in any of the European Union countries, Norway or Iceland and have a complaint against a trader based in the Republic of Ireland, you should contact the local European Consumer Centre in the country you are based in.

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