COVID-19: Record number of complaints received by European Consumer Centres
The European Consumer Centres Network (ECC-Net) experience a sharp increase in consumer queries since mid February 2020 which reflects the widespread COVID-19 related concerns and unprecedented disruption to travel and shipping.
The European Consumer Centres (ECCs) are EU co-funded bodies providing advice and assistance to EU citizens about their consumer rights in cross-border shopping in the Single Market.
In March 2020 they answered 15,000 consumer queries, many of which related to the impact of coronavirus on a service or a good they purchased. This is around 5,000 more queries than the same month in 2019. The weekly trends recorded since the beginning of the year have increased continuously since mid February.
The major areas affected are passenger transport, accommodation services (such as hotels and B&Bs), and package holidays; but many other business sectors are also generating consumer queries related to the pandemic.