The ECC Net publishes consumer guidance and advice regularly. You can find some of the publications here:
- Avoiding risks of counterfeit products
- Air Passenger rights ECC-Net Report 2015 (pdf)
- Buying a car from another EU country
- Timeshares (pdf)
- Timeshares top 10 tips for consumers (pdf)
- Extended warranties
- Online fraud (pdf)
- E-commerce trust marks (pdf)
- Air passenger rights – settling disputes (pdf)
- Settling small international disputes (pdf)
- Online shopping in the EU (pdf)
- Chargeback in the EU/EEA (pdf)
ECC-Net 15th Anniversary Report
ECC-Net Consumer Chargeback Report 2020
ECC-Net reports 2017:
ECC-Net counterfeit report: ‘The impact of counterfeiting on online consumer rights in Europe’
ECC-Net online holiday booking report: ‘Is the initial price the final price?’
ECC-Net reports 2016:
ECC-Net cross-border car purchases: What to look for when you’re bargain hunting
ECC-Net reports 2015:
ECC-Net Anniversary Report 2005 – 2015
ECC-Net Report on Commercial Warranties in the EU (summary version)
ECC-Net Feasibility Study Report: Assistance for non-EU Tourists (North America)
