The ECC Net publishes consumer guidance and advice regularly. You can find some of the publications here:

• Avoiding risks of counterfeit products
• Air Passenger rights ECC-Net Report 2015 (pdf)
• Buying a car from another EU country
• Timeshares (pdf)
• Timeshares top 10 tips for consumers (pdf)
• Extended warranties
• Online fraud (pdf)
• E-commerce trust marks (pdf)
• Air passenger rights – settling disputes (pdf)
• Settling small international disputes (pdf)
• Online shopping in the EU (pdf)
• Chargeback in the EU/EEA (pdf)

ECC-Net 15th Anniversary Report

ECC-Net Consumer Chargeback Report 2020

ECC-Net reports 2017:

ECC-Net counterfeit report: ‘The impact of counterfeiting on online consumer rights in Europe’

ECC-Net online holiday booking report: ‘Is the initial price the final price?’

ECC-Net reports 2016:

ECC- Net Services Directive report: ‘Do Invisible Borders Still Restrict Consumer Access to Services in the EU?’

ECC-Net cross-border car purchases: What to look for when you’re bargain hunting

ECC-Net reports 2015:

ECC-Net Timeshare report

ECC-Net Air Passengers Rights Report 2015 – ‘Do consumers get the compensation they are entitled to and at what costs?’

ECC-Net Anniversary Report 2005 – 2015 

ECC-Net Report on Commercial Warranties in the EU (summary version)

ECC-Net Feasibility Study Report: Assistance for non-EU Tourists (North America)

Related links