Dublin, Wednesday 12th July 2017 – The European Consumer Centre (ECC) Ireland has welcomed the news that the limit for cross-border claims made by consumers through the European Small Claims Procedure (ESCP) will be increased from €2,000 to €5,000 as of Friday, 14th July 2017.

The ESCP, which first became operational in January 2009, is a simple and inexpensive EU-wide procedure that is available to both consumers and traders allowing them to pursue cross-border claims within the internal market[1].

Martina Nee, Press and Communications Officer for ECC Ireland, explained: “When a consumer encounters a problem with good or services purchased from traders in another EU country they sometimes don’t know what to do or who to turn to. There’s a lot of help and options out there for them; this includes the European Consumer Centre Network and the European Small Claims Procedure. If a consumer has tried to contact the trader, obtained assistance from ECC-Net and yet the matter is not resolved to the consumer’s satisfaction, or it doesn’t fall under ECC remit, then there is still the option of the ESCP. It’s great news that the limit for claims has been increased to €5,000.

The procedure is quite simple and it applies only to cross-border cases. So, for example, you can make a claim in Ireland for a faulty product which you bought online from a trader based in another EU country. You just have to fill out the ESCP form, pay a small fee of €25, and lodge it with the Registrar in your local District Court office.”

The new limit on claims is the result of efforts by the European Commission to make the ESCP more widely available and efficient for consumers. On 23rd June 2015, following a series of trilogues, the EU Parliament and Council reached a compromise on the proposal to increase the ESCP’s jurisdiction and the agreement was subsequently endorsed by the Permanent Representatives Committee (Coreper) and JURI Committee. On 19th December 2015, Regulation (EU) 2015/2421 was adopted with the new changes to take effect from this Friday, 14th July 2017.



[1] Except for Denmark


Notes to Editor:


ECC Ireland is part of the European Consumer Centres Network (ECC-Net), which covers 30 countries (all EU countries plus Norway and Iceland), and offers a free and confidential information and advice service to the public on their rights as consumers, assisting consumers with cross-border disputes. ECC Ireland is co-financed by the European Commission and the Competition and Consumer Protection Commission.

For more information contact:

Martina Nee, ECC Ireland press and communications officer, (0)1 8797643 / (085) 8895333, or email ECC Ireland can also be found on Twitter @eccireland.