What ECC Ireland can do for you
What can the European Consumer Centre Ireland do for you?
The European Consumer Centre (ECC) Ireland provides expert advice on your consumer rights when buying goods or services in person or online in/from any of the 26 other members of the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden), Norway, Iceland. ECC Ireland assists with complaints against traders from the United Kingdom (including Northern Ireland) at least for the duration of the Brexit transition period ending on 31 December 2020.
Our service is free and confidential.
Depending on the nature or complexity of the issue at hand, we may not always be able to help directly, but we will be able to advise where to seek further help or redirect you to the most appropriate entity for your particular consumer dispute.
Can you assist with traders based in Ireland?
No – we deal only with consumer complaints submitted by customers based in Ireland against traders based in the European Union, Norway, Iceland and the United Kingdom, as above.
If you have a complaint against a trader registered and based in Ireland, you should contact the Irish Competition and Consumer Protection Commission (CCPC) here.
How does it work?
If you have a dispute with a trader from any of the countries above, you should first write to the trader and outline your complaint about the product or service you purchased and are unhappy with. Keep a copy of all correspondence with the trader for your records.
If you are unable to reach a satisfactory settlement with the trader or are otherwise unable to resolve your dispute with the trader directly, you can submit a complaint to us here.
Once we receive your complaint, we can provide you with expert advice on the process, and liaise with the trader on your behalf, if necessary.
If you can’t help, what are my options?
While we can provide assistance with your cross-border consumer complaint, we do not have enforcement powers against traders based in the European Union. We can however advise you on your extra-legal options and out-of-court mechanisms, which may include the Alternative Dispute Resolution (ADR) / Online Dispute Resolution (ODR) scheme, where available, or an European Small Claims Procedure application. Finally, we may advise you on your legal action options, if necessary.