ECC Ireland urges holidaymakers to check if their booking is a package, to gather evidence, and to make a complaint to the travel organiser
Dublin, 2nd July 2019 – As the EU Package Travel Directive reached its one-year anniversary this week [on Monday, 1st July], The European Consumer Centre (ECC) Ireland has called on holidaymakers to know if their booking is a package, to gather evidence if things go wrong, and to make a complaint to the travel organiser.
The EU Directive, which became applicable EU-wide from 1st July 2018, was a response to changes in the way consumers now like to book their holidays and how various elements of a holiday are sold online. As well providing even stronger protections for the more traditional pre-arranged packages, these rules also cover customised (dynamic/DIY) packages. Linked travel arrangements, where holidaymakers book one travel service but are then invited, through a targeted ‘click-through’ link, to book another service (within 24 hours) also have certain protections under the Directive in the case of insolvency of the travel service provider.
Press and Communications Manager for ECC Ireland, Martina Nee, explained: ‘The way consumers book their holidays has changed drastically over the last few years. We’ve gone from nearly always booking through our local travel agent to going online, looking for deals, and preferring the flexibility of booking the various elements ourselves. Since the implementation of the EU Package Travel Directive into national law of the Member States, those who buy ready-made or customised package holidays, or indeed linked travel arrangements, have been able to avail of stronger protections and redress options.
From the queries received by ECC Ireland from Irish consumers in the past year, it’s clear that there is still a lot of uncertainty about what to do when things go wrong or even what type of booking they have. We would advise holidaymakers to check the terms and conditions thoroughly and to see if their booking is a package holiday. If there is something wrong, for example, the accommodation is sub-standard then gather evidence by taking photos. You should also contact the travel organiser as soon as possible giving them the opportunity to rectify the problem. When you return home, follow this up by submitting a formal complaint to the travel organiser within 28 days.’
Notes to Editor:
For more information see:
- ECC Ireland’s website has further information about package travel rights and advice.
- Directive (EU) 2015/2302 on Package Travel and Linked travel arrangements
- The Directive has been transposed into domestic Irish law by I. No. 80 of 2019 and S.I. No. 105 of 2019.
ECC Ireland is part of the European Consumer Centres Network (ECC-Net), which covers 30 countries (all EU countries plus Norway and Iceland), and offers a free and confidential information and advice service to the public on their rights as consumers, assisting consumers with cross-border disputes. ECC Ireland is co-financed by the European Commission and the Competition and Consumer Protection Commission.