9 February 2021
Irish consumers who purchase faulty items online from a UK-based supplier have legal protections if the company has a registered office in the European Union. The protections include areas such as contract information, taxes, charges, shipping, delivery, guarantees and returns. The European Consumer Centre in Dublin says Irish purchasers have rights if they have issues with unsatisfactory purchases.

Cyril Sullivan of ECC Ireland says consumers who purchase such goods in the UK can check their status by contacting his office.

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ECC Ireland is co-funded by the European Commission and the Competition and Consumer Protection Commission. CLG incorporated in Ireland, no 367035, 20048617–CHY14708.

Views and opinions expressed are those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.

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European Commission Ireland Radio: Online shopping in the UK

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