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The Online Dispute Resolution guide was produced by ECC Ireland and the Department of Business, Enterprise, and Innovation. The ODR guide is available for download here.

ODR Leaflet

Applicable Legislation

In 2011, the European Commission published a package of proposals aimed at increasing consumer protection by ensuring that ADR bodies are available for all sectors of consumer complaints, regardless of whether the complaint is a domestic matter (i.e. both the consumer and the trader are in Ireland) or whether there is an EU cross-border element involved.

EU legislation on ADR and ODR was adopted on May 21, 2013. The legislation entered into force in July 2013. Member States were required to transpose the ADR Directive by July 2015 and notify their national ADR entities. The Competition and Consumer Protection Commission (CCPC) is designated as the competent authority in Ireland for the purposes of the ADR Directive and the enforcement of the transposing Regulations.

More information about Online Dispute Resolution is available on ECC Ireland’s website here.

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