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COVID-19: European Commission’s FAQ on travel-related cancellations

On 7 May 2020, the European Commission’s department responsible for consumer rights published its FAQ…
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Europe Day May 2020: European Consumer Centres Network’s busiest month on record

PRESS RELEASE 9 May 2020 This year’s Europe Day on the 9th of May commemorates…
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How to avoid online scams

  Millions of people fall victim to scams every year with people from all walks…
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Online Shopping – How to cancel and return an order

What happens if you changed your mind about something you bought online? It’s fine to…
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European Commission’s work on preventing online scams

April 2020 The European Commission intensifies work on all fronts to prevent scams and protect…
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Your essential European consumer rights

As a resident and consumer in the European Union, when you purchase and pay for…
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How to make an effective consumer complaint

From online shopping, air passenger rights, renting a car abroad, to booking holiday accommodation, there…
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How to claim your air passenger rights

If you depart from an EU airport, or arriving in the EU flying with an…
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Consumer rights legislation in the EU and Ireland

Last updated: 08 May 2020 On Friday 8th May 2020 the Irish Government released a…
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COVID-19: Legislative Measures in selected European Union countries

Last updated: 05 May 2020 In March 2020 the European Commission issued its Interpretative Guidelines…
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