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How to make an effective consumer complaint

From online shopping, air passenger rights, renting a car abroad, to booking holiday accommodation, there…
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How to claim your air passenger rights

If you depart from an EU airport, or arriving in the EU flying with an…
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Consumer rights legislation in the EU and Ireland

Last updated: 08 May 2020 On Friday 8th May 2020 the Irish Government released a…
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COVID-19: Legislative Measures in selected European Union countries

Last updated: 05 May 2020 In March 2020 the European Commission issued its Interpretative Guidelines…
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COVID-19: Consumer rights and airline vouchers/refunds in Ireland

PRESS RELEASE 30 April 2020 The European Consumer Centre Ireland wishes to provide guidance to Irish consumers on their current consumer…
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COVID-19: Record number of complaints received by European Consumer Centres

The European Consumer Centres Network (ECC-Net) experience a sharp increase in consumer queries since mid…
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How to shop safely online in 2020

In the times of the Coronavirus, we shop online more than ever. So how can…
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COVID-19: Online scams – how to stay cyber safe at home

Fraudsters adapt old scams and invent new methods to exploit the vulnerable and those working…
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COVID-19: Consumer rights changes for air, sea, bus/rail travel and package holidays (March 2020)

PRESS RELEASE 30 March 2020 The European Consumer Centre Ireland wishes to provide guidance to Irish consumers on their current consumer…
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COVID-19: Warning on fake medicines sold online

The European Medicines Agency warns consumers to beware of falsified medicines available for purchase from…
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