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Q&A: Flight delays and cancellations

ECC Ireland has put together some advice for when there is flight disruption and you’re…
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Airbnb Accommodation Bookings

In 2019, the European Commission announced that accommodation platform Airbnb improved and fully clarified the…
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Car rental damage charges

Every year, ECC Ireland receives lots of complaints from consumers about car rental, in particular…
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The Package Travel Directive 2018

Q1: What is the new Package Travel Directive? The Directive (EU) 2015/2302 on Package Travel…
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Consumers remedies for faulty digital content

Since 2019 a new EU legislative package provides clear, up-to-date and harmonised rules ensuring that…
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Tips on reading an airline’s small print

  What to look out for in the terms and conditions of carriage:   Check…
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Your consumer rights when a travel operator ceases operations

  What to do when an airline, ferry, travel agent/operator goes bust? That can very…
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Car rental price transparency obligations

In 2019, following a call from the European Commission and EU consumer authorities, five car…
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Fake Reviews: Don’t believe everything you read online

So, now that you’ve read the online reviews and they’re all so positive you’re ready…
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FAQ: Faulty Goods and Consumer Rights

If the product is defective, who is responsible for putting things right? The seller, even…
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