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When your flight is cancelled, delayed, overbooked or there is a problem with your baggage, it can be very difficult to know what to do. When this happens there is often so much going on and decisions to be made quickly that you just want to be able to quickly check what your consumer rights are and what to do next. That’s where the flight rights calculator comes in handy.

The flight rights calculator tool, developed by ECC Norway and the Norwegian Consumer Council (NCC), allows consumers to find out what their rights are in a quick and easy-to-understand way. Just enter a few details into the calculator below and see what your rights are.

Please note: Whilst every effort is made to offer clear and accurate information via the Flight Rights Calculator, it is provided as a guidance only and should not be treated as a substitute for legal advice.

 

Okay so I know my rights? What do I do next?

The first thing you should do is write a formal complaint to the relevant airline. This can be sent by email or via the airline’s website.

To make the process a bit more easier for you, click here for a list of online claim form/complaints sections for selected European airlines.

 

If that doesn’t work?

The Commission for Aviation Regulation (CAR) is the designated national enforcement body (NEB) in Ireland tasked with monitoring and regulating the laws covering air passengers’ rights – Regulation (EC) 261/2004. CAR’s website and its flightrights.ie website also has information in relation to air passenger rights.

If you’ve a complaint in relation to Regulation 261/2004 (e.g. flight cancellation, delay and denied boarding) and the airline has failed to conclude the matter in accordance with the Regulation or to your satisfaction, the complaint should be forwarded to the appropriate NEB. The NEB of each EU Member State, as well as Iceland, Norway, and Switzerland, is responsible for departures from airports within its territory and arrivals into such airports from third countries on Community-licensed carriers.

For example, CAR would be the appropriate NEB if the affected flight departed from Ireland or arrived in Ireland from outside the EU, Iceland, Norway, or Switzerland on a community-licenced air carrier.

If you are resident in Ireland and have a complaints against an airline based in another EU/EEA country, then you can also contact ECC Ireland for more advice and assistance.

If you resident in Ireland and the airline is also based in Ireland, and you’ve a Regulation 261/2004 complaint, then you can contact CAR.

If however, you are resident in Ireland and you’ve a baggage related complaint (Montreal Convention) against an Irish airline then you can contact the Competition and Consumer Protection Commission (CCPC) for more information.

 

ECC Ireland information on your air passenger rights

You can find out more about your air passenger rights when: