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PRESS RELEASE: European Consumer Centre Ireland advice to Irish consumers on refund options in relation to cancelled Flybe flights

 

5 March 2020
European Consumer Centre Ireland, eccireland.ie

United Kingdom’s largest regional airline, Flybe, went into administration and ceased all flights today, 5 March 2020.

Customers due to fly with Flybe as of today are advised not to travel to the airport and check for up-to-date advice from the UK Civil Aviation Authority (CAA) on caa.co.uk here. The CAA advises Flybe customers to make their own alternative travel arrangements via other airlines, rail or coach operators. Irish air travellers can find out more from the Irish Commission for Aviation Regulation on aviationreg.ie here.

The European Consumer Centre Ireland wishes to advise Irish consumers who have paid for a cancelled Flybe flight of the following in terms of possible refund for their tickets:

  • Travellers who booked directly with Flybe using a credit/debit card, “chargeback” may be an option. Read more about chargebacks on the website of the Irish Competition and Consumer Protection Commission here, and please contact your card provider for further details.
  • Travellers who booked their cancelled flight through a partner airline with which Flybe has a “code-share” agreement (a marketing arrangement in which an airline places its designator code on a flight operated by another airline), a booking engine or travel agent are advised to contact the relevant entity.
  • Travellers with travel insurance are advised to contact their provider to see whether the policy includes “Scheduled Airline Failure Insurance” (SAFI) cover applicable to a cancelled Flybe flight.
  • If your cancelled Flybe flight ticket was part of a travel package or package holiday, please contact the travel agent or tour operator directly.

Find out more about your consumer rights by contacting ECC Ireland here.


 

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