The public consultation report on the implementation of EU legislation on alternative dispute resolution (ADR) and online dispute resolution (ODR) aims to:

• identify the main challenges to ADR and ODR at national and EU level
• inform possible future reflections on how to ensure a better uptake of these tools to resolve low-value consumer disputes out of court.

A public consultation period took place between 04 April 2022 – 27 June 2022.

A summary of contributions can be found here:

Based on this consultation, the European Commission will publish two reports in 2023 related to enforcement and out-of-court dispute resolution in the consumer protection area. The reports will take stock of progress in the implementation of the Consumer Protection Cooperation (CPC) Regulation (EU) 2017/2394 as well as the ADR Directive 2013/11 and ODR Regulation (EU) No 524/2013. In preparation of these reports, the Commission is carrying out a number of evidence-gathering actions, including data collection studies, a behavioural study on artificial intelligence-assisted tools, targeted consultations. It will also draw upon input from larger events such as the Alternative Dispute Resolution (ADR) assembly from September 2021; and the 2022 Consumer Summit. The reports may serve as a foundation for future legislative and/or non-legislative initiatives aiming at strengthening public enforcement and redress tools available to consumers in order to contribute to a high level of compliance to EU consumer law, notably in view of the rapid development of digital markets.