Compliance of car rental online booking engines

In the car rental market, consumers often use online intermediary websites (as well as
brokers, meta-search providers, airlines and online travel agents) to search for a rental car.
An intermediary website facilitates both price comparisons and the booking process of the
selected car. These intermediary websites should offer the same key information on their
websites as the car rental companies. Information from the European Consumer Centres
(after an analysis of complaints received on car rental) and from the car rental companies
indicates that these car rental intermediaries are not always compliant with consumer
protection laws.

 

Read the reports here:

 

Study On The Compliance Of The Car Rental Intermediaries Online Services With The Requirements Of The Eu Legislation

Study On Compliance Of The Car Rental Intermediaries Online Services Executive Summary