European Commission Consumer Scoreboard 2023

The European Commission’s 2023 Consumer Conditions Scoreboard provides an overview of recent consumer experience and behaviour of Europeans in the Single Market.

Key consumer protection findings reveal that – post-COVID -, “only 33% of consumers agree that they would accept a voucher instead of a refund in case of travel cancellation. Consumers are frequently exposed online to unfair practices. For example, 69% of consumers had come across reviews that did not appear genuine. Some 94% are worried about their privacy in relation to targeted advertising.”

Read the Ireland consumer experience report here:

Consumer Scoreboard Ireland

The European Consumer Centre Ireland’s own Consumer Satisfaction Survey 2022 is available here.

Country data for the European Union 27 Members States is available here:

Ccs 2022 Country Data

Access the European Consumer Confidence Scoreboard 2022 publications here.