Read all about your consumer rights when it comes to shopping for goods and services in another EU/EEA country …
MISLEADING ADVERTISING
Advertisements should be accurate about the availability and nature of the product.
UNFAIR TERMS
Some contracts have hidden, unfair terms meant to limit the trader’s liability.
REPAIR AND REPLACEMENT
A defective product must be fixed or replaced or partially refunded by the seller within the first two years after purchase.
PRODUCTS SAFETY
Products sold in the EU must comply with EU safety requirements.
ONLINE SHOPPING – 14-DAY RETURN
Consumers can return any product bought online within 14 days of receipt, with the exception of: perishables, downloaded software or personalised products.
ONLINE SHOPPING CONSUMER RIGHTS
Factsheete CommerceintheEU Howyoucanmakethemostoutofitasaconsumer
ONLINE SHOPPING – COUNTERFEIT PRODUCTS
When shopping online, be mindful of counterfeit products, be aware of the basic requirements of internet safety, and learn how to identify misleading advertising and fraudulent activities.
ONLINE SHOPPING – INTERNET SAFETY
ONLINE SHOPPING – CONSUMER RIGHTS
