Shopping

Read all about your consumer rights when it comes to shopping for goods and services in another EU/EEA country …

 

MISLEADING ADVERTISING

Advertisements should be accurate about the availability and nature of the product.

UNFAIR TERMS

Some contracts have hidden, unfair terms meant to limit the trader’s liability.

 

REPAIR AND REPLACEMENT

A defective product must be fixed or replaced or partially refunded by the seller within the first two years after purchase.

 

PRODUCTS SAFETY

Products sold in the EU must comply with EU safety requirements.

ONLINE SHOPPING – 14-DAY RETURN

Consumers can return any product bought online within 14 days of receipt, with the exception of: perishables, downloaded software or personalised products.

ONLINE SHOPPING – COUNTERFEIT PRODUCTS

When shopping online, be mindful of counterfeit products, be aware of the basic requirements of internet safety, and learn how to identify misleading advertising and fraudulent activities.

Counterfeit Social Media

ONLINE SHOPPING – INTERNET SAFETY

Ecommerce Goldenrules 2020 Europol

 

Top Counterfeit Tips Infographic

ONLINE SHOPPING – CONSUMER RIGHTS

ShoppingOnline 2018

 

FAQs Guarantees And Returns Your Europe