Annual Reports

Annual Report 2021

COVID-19 was again the dominant challenge for ECC Ireland in 2021. Throughout the year, international air travel and online shopping were the key problems and sources of complaints overall to all European Consumer Centres, with flight cancellations (by airline) and non-delivery of online orders being quoted as the main issues.

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Annual Report 2019

The European Consumer Centre Ireland plays a vital role in ensuring compliance with the cross-border rights of Irish consumers who engage

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Annual Report 2018

ECC Ireland is committed to empowering consumers and helping them take full advantage of the internal market by providing information, advice

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Annual Report 2017

ECC Ireland is committed to empowering consumers and endeavours to ensure a high-quality, standardised service … ECC Ireland Annual Report 2017

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Annual Report 2016

This report details the successful efforts in promoting Alternative Dispute Resolution in Ireland, ECC Ireland’s role in the European Online Dispute

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