ECC-Net Reports

Timeshares

The European Consumer Centres regularly hear from unhappy consumers who feel they have been trapped by hard-sell techniques into a long-term contract for holiday accommodations

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Online fraud

Fraud in cross-border e-commerce is a report prepared by the European Consumer Centres Network (ECC-Net) which looks at scams faced by consumers when shopping online.

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Air Passenger Rights – Settling Disputes

This report aims to establish a picture of the current situation regarding ADR in the air passenger rights sector and to develop recommendations.   https://ec.europa.eu/info/sites/default/files/air-passengers-rights-settling_disputes_2017_en.pdf

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