ECC-Net Reports

A complete guide on how to avoid the risks of buying counterfeits on the Internet from research collected by all the European Consumer Centres in

Practical guides on buying a car in another EU Member state and re-registration in the country of residence …          JOINT PROJEKT

The European Consumer Centres regularly hear from unhappy consumers who feel they have been trapped by hard-sell techniques into a long-term contract for holiday accommodations

Fraud in cross-border e-commerce is a report prepared by the European Consumer Centres Network (ECC-Net) which looks at scams faced by consumers when shopping online.

Trust marks have been defined as “Electronic labels or visual representations indicating that an e-merchant has demonstrated its conformity to standards regarding, e.g., security, privacy,

This report aims to establish a picture of the current situation regarding ADR in the air passenger rights sector and to develop recommendations.   https://ec.europa.eu/info/sites/default/files/air-passengers-rights-settling_disputes_2017_en.pdf

The European Small Claims Procedure is intended to improve access to justice by simplifying cross-border small claims litigation in civil and commercial matters and reducing

A joint project on the behaviours of consumers when they shop cross-border online and what conditions and concerns they encountered …   Mystery Shopping  

European consumers who used a credit or debit card may be entitled to reimbursement through the chargeback procedure by the card issuing bank. This report