Consumer Resources

New Consumer Agenda

Factsheet: The new consumer agenda 2020-2025 strategy to protect European consumers Over the last five decades, the European Union has put in place a robust

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Package Travel

Learn all about your package travel rights here. If your package tour is experiencing problems or not going ahead, you can demand a refund. If

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Small Claims

The European Small Claims Procedure can be used by both consumers and traders to make a claim against another business, an organisation, a customer. Read

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Data Protection and GDPR

The General Data Protection Regulation (GDPR) regulates the processing of personal data and is an essential step in strengthening individuals’ fundamental rights in the digital

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Shopping

Read all about your consumer rights when it comes to shopping for goods and services in another EU/EEA country …   MISLEADING ADVERTISING Advertisements should

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Internet Safety

Learn all about how to keep your browsing, shopping and streaming experience safe online from how to shop safely online to rules companies need to

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Geo-Blocking

The EU Geo-Blocking Regulation aims to prevent instances where online traders unjustly discriminate against consumers based on nationality or place of residence and also to

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