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ECC Ireland advises consumers to do their research and pay securely before hitting the purchase button …

ECC Ireland complaints received from Irish consumers about traders based elsewhere in the EU/EEA were in relation to delivery problems, with many goods not being delivered at all. Nearly one third of refurbished phone complaints from Irish consumers for the same period related to goods either arriving faulty or the fault appeared soon after purchase. Other complaints involved phones not picking up any Irish mobile network, the IMEI reported lost or stolen, or postage/delivery restrictions on goods using lithium-ion batteries.

In relation to half of all refurbished phone complaints, the trader either refused to respond in the first instance or stopped responding after a complaint was lodged. In some cases, consumers who placed their orders through online platforms did not even know the seller’s identity. ECC Ireland is therefore urging consumers to buy from reputable sellers and to check reviews before purchase. While there are plenty of legitimate traders out there selling refurbished phones, there are others who are not adhering to their obligations under consumer legislation.

Take the following into consideration before clicking on the buy button:

    • Always do your research thoroughly before buying any goods online and look for reviews.
    • Will the phone work in Ireland? Are you buying from an actual business or a private seller? Are contact details easy to find on the website?
    • Is there are returns policy?
    • Do they offer any guarantee?
    • Check the product description and bear in mind that, unless otherwise stated, the manufacturer’s warranty may no longer be valid.
    • If the trader is slow to respond to your questions or doesn’t answer them to your satisfaction, then perhaps you should look elsewhere.
    • And finally, always use a secure method of payment, like a credit card.
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