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Travel firm, Thomas Cook, ceased trading today [Monday, 23rd September 2019] leaving thousands of consumers wondering what to do in order to get back home, get alternative arrangements made or get a refund.

The announcement is certainly a significant blow to the company staff and their customers, and to the travel industry in general, given the scale of its operations and history.

Prior to its announcement, Thomas Cook ceased operations from Ireland on 30 April 2014. The impact of the collapsed company on consumers from Ireland is therefore minor compared with consumers from the UK. ECC Ireland understands, however, that there are consumers from Ireland who contracted with Thomas Cook, online for instance, for travel departing from the UK, including Northern Ireland. Affected holidaymakers should seek further information from the UK Civil Aviation Authority.

Consumers who have yet to travel will be affected by the cancellation of their holiday but should be able to secure a refund (for example, through ATOL-protected bookings, chargeback where the booking was paid by debit or credit card, and certain travel insurance policies that also cover airline failure).

Please note that some of Thomas Cook’s packages include flights with airlines that are not part of the Thomas Cook Group, and these flights may still be valid. However, other elements of the package, such as accommodation and transfers might be affected. If you are an Irish customer who has booked a Thomas Cook package through an Irish travel agent you should be covered under ATOL. You should therefore contact the Irish Travel Agent you booked with.

 

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