What is ECC Ireland
The European Consumer Centre (ECC) Ireland is a member of the European Consumer Centre Network (ECC-Net), which offers consumers across the European Union advice on their rights when shopping in another European state. ECC-Net members cooperate closely to help settle complaints between consumers and traders based in different EU countries, as well as Norway and Iceland. If necessary, ECC Ireland can liaise directly with a trader via its sister centre in the country of purchase.
ECC Ireland does not deal with queries from Irish consumers about Irish traders. Consumers with queries of this nature should contact the Competition and Consumer Protection Commission (CCPC).
ECC Ireland provides the following services:
- Information, advice, education and outreach programmes.
- Legal assistance in solving your cross-border consumer disputes with a trader based in another European Union Member State, Norway, Iceland and the United Kingdom. Referral to an Alternative Dispute Resolution body, if we cannot solve your dispute.
- Research on issues of consumer interest to raise awareness on emerging trends among policy makers and consumers.
- Feedback to the European Commission and national stakeholders.
- Produces consumer rights reports on specific problem issues, such as air travel, e-commerce, timeshares, package holidays, cross-border bank charges.
- Participates in joint European Consumer Centre Network projects, pan-European surveys and research.
- Cooperates with other EU networks and national consumer organisations and enforcement agencies, such as the Competition and Consumer Protection Commission, the Financial Services Ombudsman, and the Consumers’ Association of Ireland.
ECC Ireland also provides feedback to the European Commission on the key cross-border consumer problems faced by Irish consumers. This means that by contacting us with your complaint, we can identify problem areas and contribute to consumer protection policy developments.
The quality of our service is important to us and ECC Ireland works hard to ensure that all consumers who contact us can expect a professional, efficient and courteous service. We contact all Irish consumers whose cross-border complaint we have handled after closure of the complaint to obtain their views on our service. We use this feedback to monitor and improve our service. See our Quality Charter for more information.
For more information on the work of European Consumer Centre Network across Europe, please watch this video: