Menu

The European Consumer Centre Network, ECC-Net, is an EU-wide network co-funded by the European Commission and the Member States (in Ireland, this is the Competition and Consumer Protection Commission). There is a European Consumer Centre in all 27 EU countries, as well as in the United Kingdom, Norway and Iceland, so you can get help and advice at home, for problems experienced abroad.

The ECCs act as a network, the ECC-Net, to ensure accessibility from consumers who may run into difficulty before, during or after a transaction, and also to facilitate cooperation between the relevant stakeholders. ECC-Net services range from support to consumers who have been overcharged or discriminated against on the grounds of residence, to assistance in the resolution of complaints, from a trader’s failure to deliver the product or to comply with the 14-day cooling-off period in an online transaction, to the cancellation of a flight.

The ECCs also empower consumers by making them aware of their rights, so that they feel more comfortable when pursuing complaints by themselves. For the more difficult cases, additional assistance may be sought from the ECC where the trader is based. Where the ECCs are unsuccessful in brokering a satisfactory agreement between the consumer and the trader, they advise consumers as to what to do next (e.g. court or out-of-court dispute resolution), depending on the case.

Which office should I contact?

If you live in Ireland and you experience a problem with a trader in another EU country, you are welcome to contact our local team at ECC Ireland, via our contact page here.

If you live in another EU country, the United Kingdom, Norway or Iceland, and you experience a problem with an Irish trader you need to contact the ECC office in your country.

 

EUROPEAN CONSUMER CENTRES NETWORK CONTACT DETAILS


AUSTRIA
EUROPEAN CONSUMER CENTRE AUSTRIA
EUROPAISCHES VERBRAUCHER ZENTRUM
Director: Georg Mentschl
Mariahilfer Strasse 81
1060 Wien
Tel: + 43/1 588 77 0 (general line)
Europa-Hotline 0810 – 810 225 (only available in Austria)
Fax: + 43/1 588 77 71
Email: info@europakonsument.at
Web: www.europakonsument.at
back to top


BELGIUM
EUROPEAN CONSUMER CENTRE BELGIUM
EUROPEES CENTRUM VOOR DE CONSUMENT
CENTRE EUROPEEN DES CONSOMMATEURS
Director: Karen Ghysels
Hollandstraat 13 / rue de Hollande 13
1060 Brussel/Bruxelles
Tel: +32/2 542 33 46 (NL)/ +32/2 542 33 89 (FR)
Fax: +32/2 542 32 43
Email: info@eccbelgium.be
Web: www.eccbelgium.be
back to top


BULGARIA
EUROPEAN CONSUMER CENTRE BULGARIA
Bacho Kiro street 14
Bg-1000 Sofia
Tel: +359/ 298 676 72
Fax: +359/ 298 755 08
Email: info@ecc.bg
Web: http://www.ecc.bg
back to top

CROATIA
EUROPEAN CONSUMER CENTRE CROATIA
Hrvatska Ulica grada Vukovara 78
Zagreb
Tel: +385 1 6109744
Fax: +385 1 6109150
Email: ecc-croatia@mingo.hr
Web: www.ecc-croatia.hr
back to top

CYPRUS
EUROPEAN CONSUMER CENTRE CYPRUS
Ministry of Energy, Commerce, and Industry
2 Agapinoros, IRIS Tower
1421 Nicosia
Tel: +357/2286 7177
Email: ecccyprus@mcit.gov.cy
Web: www.ecccyprus.gov.cy
back to top

CZECH REPUBLIC
EUROPEAN CONSUMER CENTRE THE CZECH REPUBLIC
EVROPSKE SPOTREBITELSKE CENTRUM CK
Stepanska 15
120 00 Prague
Tel: +420/296 366 155
Email: esc@coi.cz
Web: www.evropskyspotrebitel.cz
back to top

DENMARK
EUROPEAN CONSUMER CENTRE DENMARK
FORBRUGER EUROPA
Carl Jacobsens Vej 35
DK-2500 Valby
Tel: +45 4171 5000
Fax: +45 4171 5100
Email: info@forbrugereuropa.dk
Web: www.forbrugereuropa.dk
back to top

ESTONIA
EUROPEAN CONSUMER CENTRE ESTONIA
EUROOPA LIIDU TARBIJA NOUSTAMISKESKUS
Pronksi 12
Tallinn 10117
ESTONIA
Tel: +372/6201 708
Fax: +372/6201 701
Email: consumer@consumer.ee
Web: www.consumer.ee
back to top

FINLAND
EUROPEAN CONSUMER CENTRE FINLAND
EUROOPAN KULUTTAJAKESKUS
Siltasaarenkatu 12 A
FIN-00531 Helsinki
Tel: +358 (0)29 505 3090 (Mon – Fri 9am-12pm)
Fax: +358/9 8764 398
Email: ekk@kuluttajavirasto.fi
Web: www.ecc.fi
back to top

FRANCE
EUROPEAN CONSUMER CENTRE FRANCE
CENTRE EUROPEÁN DES CONSOMMATEURS
Bahnhofsplatz 3,
77694
Kehl
Germany
Tel: +49 (0) 7851/991 48 0
Fax: +49 (0) 7851/991 48 11
Email: info@cec-zev.eu
Web: https://www.europe-consommateurs.eu/fr
back to top

GERMANY
EUROPEAN CONSUMER CENTRE GERMANY
EUROÄISCHES VERBRAUCHERZENTRUM DEUTSCHLAND
Bahnhofsplatz 3,
77694
Kehl
Germany
Tel: +49 (0) 7851/991 48 0
Fax: +49 (0) 7851/991 48 11
Email: info@cec-zev.eu
Web: http://www.evz.de
back to top

GREECE
EUROPEAN CONSUMER CENTRE GREECE
144 Alexandras Av.,
PC 114 71 Athens
Tel: +30 210 646 0862; +30 210 646 0814
Fax: +30 210 646 0784
Email: info@eccgreece.gr
Web: https://www.eccgreece.gr/en
back to top

HUNGARY
EUROPEAN CONSUMER CENTRE HUNGARY
EUROPAI FOGYASZTOI KOZPONT
Innovacios Es Technologiai Miniszterium
H-1440 Budapest,
Pf 1.
Tel: +36-1-459-48-32
Fax: +36-1-896-77-47
Email: info@magyarefk.hu
Web: www.magyarefk.hu

ICELAND
EUROPEAN CONSUMER CENTRE ICELAND
EVROPSKA NEYTENDAADSTODIN
Neytendasamtokin – ENA
Hverfisgata 105
101 Reykjavik
Tel: +354/ 545 1200
Fax: +354/ 545 1212
Email: ena@ena.is
Web: www.ena.is
back to top


ITALY
EUROPEAN CONSUMER CENTRE ITALY
CENTRO EUROPEO CONSUMATORI
Viale degli Ammiragli, 91
00187 Roma
Tel: +39/06 442 38 090
Fax: +39 06 441 70 285
Email: info@ecc-netitalia.it
Web: www.ecc-netitalia.it
back to top


LATVIA
EUROPEAN CONSUMER CENTRE LATVIA
EIROPAS PATERETAJU INFORMESANAS CENTRS
c/o Pateretaju Tiesibu Aizsardzibas Centrs-Consumer Rights Protection Centre
Brivibas Street 55 – 207
1010 Riga
Tel: +371/738 8625
Fax: +371/738 8625
Email: info@ecclatvia.lv
Web: www.ecclatvia.lv
back to top


LITHUANIA
EUROPEAN CONSUMER CENTRE LITHUANIA
EUROPOS VARTOTOJU CENTRAS
J. Basanaviciaus st. 20-11
LT 03224 Lithuania
Tel: +370/5/2650368
Fax: +370/5/2623123
Email: saulius.linkevicius@ecc.lt
Web: www.ecc.lt


LUXEMBOURG
EUROPEAN CONSUMER CENTRE LUXEMBOURG
CENTRE EUROPEEN DES CONSOMMATEURS-GIE LUXEMBOURG
2A, Rue Kalchesbruck
L-1852 Luxembourg
Tel: +352 26 84 641
Fax: +352 26 84 57 61
Email: info@cecluxembourg.lu
Web: www.cecluxembourg.lu
back to top


MALTA
EUROPEAN CONSUMER CENTRE MALTA
Annex to Consumer & Competition Division
47A, South Street,
Valletta 1101, Malta
Tel: +356 21 22 19 01
Fax: +356 21 22 19 02
Email: ecc.malta@gov.mt
Web: www.eccnetmalta.gov.mt
back to top


THE NETHERLANDS
EUROPEAN CONSUMER CENTRE THE NETHERLANDS
EUROPEES CONSUMENTEN CENTRUM
Postbus 487
3500 AL Utrecht

Tel: +31 30 232 64 40
Fax: +31 30 234 2727
Email: info@eccnederland.nl
Web: www.eccnederland.nl
back to top


NORWAY
EUROPEAN CONSUMER CENTRE NORWAY
FORBRUKER EUROPA
P.O.Box 4594 Nydalen
0404 Oslo
Tel: +47 23 400 500
Fax: +47 23 400 501
Email: post@forbrukereuropa.no
Web: www.forbrukereuropa.no
back to top


POLAND
EUROPEAN CONSUMER CENTRE POLAND
EUROPEJSKIE CENTRUM KONSUMENCKIE
Plac Powstancow Warszawy 1
00 950 Warsaw
Tel: +48/22 55 60 118
Fax: +48/22 55 60 359
Email: info@konsument.gov.pl
Web: www.konsument.gov.pl
back to top


PORTUGAL
EUROPEAN CONSUMER CENTRE PORTUGAL
CENTRO EUROPEU DO CONSUMIDOR
Praca Duque de Saldanha, 31-1
1069-013 Lisboa
Tel: +351/21 356 47 50
Fax: +351/21 356 47 19
Email: euroconsumo@dg.consumidor.pt
Web: cec.consumidor.pt[/utl]
back to top


ROMANIA
EUROPEAN CONSUMER CENTRE ROMANIA
CENTRUL EUROPEAN AL CONSUMATORILOR ROMANIA
Bd. Nicolae Balcescu nr. 32-34, etaj 4, cam. 16
Sector 1, Bucharest,
RO-010055
Tel: + 40/ 21 3157149
Fax: + 40/ 21 3157149
Fax: + 40/ 21 3110242
Email: office@eccromania.ro
Web: www.eccromania.ro
back to top


SLOVAKIA
EUROPEAN CONSUMER CENTRE SLOVAKIA
EUROPSKE SPOTREBITEL’SKE CENTRUM
Mierova 19
827 15 Bratislava
Tel: +421/2 4854 2019
Fax: +421/2 4854 1627<
Email: info@esc-sr.sk
Web: http://www.esc-sr.sk/
back to top


SLOVENIA
EUROPEAN CONSUMER CENTRE SLOVENIA
EVROPSKI POTROSNISKI CENTER SLOVENIJA
Frankopanska 5
1000 Ljubljana
Tel: +386 1 400 3570
Fax: +386 1 400 3588
Email: epc@epc.si
Web: www.epc.si
back to top


SPAIN
EUROPEAN CONSUMER CENTRE SPAIN
CENTRO EUROPEO DEL CONSUMIDOR
Tel: +34/ 91 822 45 55
Fax: +34/ 91 822 45 62
Email: cec@msssi.es
Web: www.cec-msssi.es
back to top


SWEDEN
EUROPEAN CONSUMER CENTRE SWEDEN
KONSUMENT EUROPA
Tage Erlandergatan 8A
SE-651 02 Karlstad
Tel: +46 (0) 54-19 41 50
Fax: +46/54 – 19 41 59<
Email: info@konsumenteuropa.se
Web: www.konsumenteuropa.se
back to top


UNITED KINGDOM
EUROPEAN CONSUMER CENTRE UK
1 Sylvan Court, Sylvan Way,
Southfields Business Park
BASILDON Essex UK SS15 6TH
Tel: +44 (0)1268 886 690 (Monday to Friday: 9am to 5pm)
Fax: +44 (0)8456 08 96 00<
Email: eccnet-uk@ec.europa.eu
Web: www.ukecc.net
back to top

 

The members of the ECC-Net above pool their expertise to provide information on topical issues to consumers and traders. In 2014, for instance, it developed a travel app for consumers and provided a guide to traders on consumers’ e-commerce rights. The ECCs also produce studies and reports, and engage in consultations, as input to policy development, and work with enforcement authorities. In 2015 ECC-Net’s input proved pivotal in improving consumer conditions in the car rental sector. In 2016 ECC-Net carried out a detailed analysis on article 20(2) of the services directive, and studies on online holiday bookings, and the impact of counterfeiting on consumer rights, to name just but a few more examples of ECC-Net activities.

Many Centres have existed in some form for twenty years or more but, as dedicated network, the ECCs trace their combined history to 2005. It takes a look back at the ECC-Net achievements over the whole period, since the environment in which ECCs operate has evolved very significantly with the development of e-commerce and independent international travel. This has boosted cross-border markets. Over that time, the EU legislative framework for consumer protection has been strengthened and the ECCs have been instrumental in seeing it is applied in every corner of the EU.