What we do

What we do? The European Consumer Centre (ECC) Ireland provides the following services:

  • Information, advice and assistance to consumers
  • Research on issues of consumer interest to raise awareness on emerging trends among policy makers and consumers
  • Feedback to the European Commission and national stakeholders


Information on your consumer rights in the EU

  • Access to an Alternative Dispute Resolution (non-court) body, if we cannot solve your dispute
  • Education and outreach programme for schools, universities, community groups and others
  • Free information leaflets



  • ECC Ireland produces reports on specific problem issues e.g. air travel, ecommerce, timeshare and holiday clubs, cross-border bank charges, etc
  • Participates in joint ECC-Net projects and pan-European surveys and research
  • Cooperates with other EU networks and national consumer organisations and enforcement agencies e.g. the Competition and Consumer Protection Commission, the Financial Services Ombudsman, and the Consumers’ Association of Ireland


FeedbackWhat we do

  • ECC Ireland also provides feedback to the European Commission on the key cross-border consumer problems faced by Irish consumers. This means that by contacting us with your complaint, we can identify problem areas and contribute to policy discussion on changes required in that area.