As an EU consumer, you have rights to protect you online, offline and across EU borders.

14 Days Return

When you shop online, for example, you have the right to a cooling-off period of 14 calendar days, where you can withdraw from the contract and return your purchases. 

Learn more about the cooling-off 14 days’ return period here: europa.eu/youreuright/game 

Repair or Replacement Under the EU 2-Year Product Guarantee

It’s #yourEUright to have a defective product fixed or replaced. A seller must repair, replace, give you a discount or give you a refund if the product is faulty or doesn’t work as advertised within the first two years.

Learn more about how to claim for a defective product here: europa.eu/youreuright/game 

EU Product Safety

If you discover something is unsafe, immediately alert the seller and the authorities in your country. You should also ask to be compensated because a product should be safe during its predicted lifespan.

Learn more about product safety rules in the EU here: europa.eu/youreuright/game 

Fair Consumer Contracts

Some consumer contracts have hidden terms, by which they can limit a seller’s liability. This violates your EU consumer rights.

Learn more about unfair contracts and practices and the rules to prevent them here: europa.eu/youreuright/game