Submit a complaint - European Consumer Centre Ireland

Your details

Required fields marked with *

Age

First Name*

Last Name*

E-mail address*

E-mail address * Confirm E-mail address *

Telephone number*

County*

Business & Transaction Details

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Business name*

Business e-mail address

Date of transaction*

Transaction reference number

Amount paid*

Currency*

Other currency*

Payment method*

Credit Card Type*

Debit Card Type*

Voucher / Gift Card Type*

Selling method*

Please enter URL of the website the transaction took place*

Please enter the postal address of the business*

Description of your complaint

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Please describe your complaint in detail*

What steps have you taken to resolve your complaint directly with the business to date?*

Has the business offered a resolution?*

What resolution are you seeking?*

Supporting documentation

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To assess your complaint, we need some important documents. Please upload:

Proof of payment *
Copy of your complaint to the business *

You can also upload other documents such as:

Order / Booking confirmation
Any emails or letters between yourself and the business
Other e.g. images of damaged goods

Please note we can accept various file types including doc, docx, gif, jpeg, jpg, odt, pdf, png, xls, xlsx. However, there is a file limit of 30MB so you may not be able to upload all of the files straight away. You will be able to send more files when a case handler is assigned to your complaint.

Attachments*

Drop files here or

Max. file size: 30 MB.

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