European Consumer
Centre Ireland
Advice to Irish consumers on their rights in the European Union and assistance with
cross-border complaints
Learn about your consumer rights in the European Union
Who We Are
We are a member of the European Consumer Centre Network, which offers consumers across the European Union advice on their rights when shopping and travelling in another EU and EEA country.
Latest News
European Commission pulls the plug on e-waste with common charger for electronic devices
The European Commission takes an important step against e-waste and consumer inconvenience, caused by incompatible chargers for electronic devices by putting forward legislation to establish
New Era in EU Product Safety Consumer Rights
This summer the European Commission began work on revising EU product safety rules in order to enhance consumer rights in a world reshaped by digitalisation
European Commission negotiates agreement with 16 EU Airlines on swift cancelled flights refunds
On 30 September 2021, the European Commission announced that a number of European Union-based airlines committed to timely reimbursement for flight cancellations. Read the press
ECC participates in the 2021 Asian Forum on Consumer Policy
ECC Ireland has recently kickstarted a project that provides a roadmap for our parent organisation ECC-Net’s future collaboration with international consumer protection organisations and stakeholders.
European Parliament finds consumer rights need to be reinforced after the COVID-19 experience
The European Parliament has recently published its latest research briefing on Reimbursement and compensation in case of transport cancellation or delay: rights and their enforcement
