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  • Travel and tourism in Europe: practical guidance from the EU for travellers and companies

    The European Commission published its practical guide on travelling in Europe as COVID-19 restrictions are gradually being lifted in May 2020

    Read here
  • Cancelled flights and your consumer rights

    Air travel suffered unprecedented disruption due to COVID-19 restrictions . The European Consumer Centre Ireland is looking at what rights have changed for air travel passengers and what protections are available under the applicable European Union consumer rights legislation.

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  • How to shop safely online in 2020

    In the times of the Coronavirus, we shop online more than ever. So how can we do it safely? Here are a few common sense things you need to check before making a purchase online.

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  • Consumer rights changes for air, sea, bus/rail travel and package holidays

    Guidance to Irish consumers on current consumer rights following the latest COVID-19 travel restrictions in Europe and from Ireland (March 2020)

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  • New operational update and customer service response times

    We advise Irish consumers to contact us by e-mail only. We now aim to respond to your complaint within 5 working days. Click below to contact us.

    Contact us
    European Consumer centre ireland
  • How will Brexit affect Irish consumer rights in 2020?

    ECC Ireland looks at rights of Irish and European Union consumers when buying from traders based in the UK during the Brexit transition period.

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    Brexit

Need Consumer Advice?

European Consumer Centre (ECC) Ireland offers free advice and assistance to Irish consumers shopping for goods and services in other European Union countries, as well as Norway, Iceland and the United Kingdom. Click here to find out about our services and how you can submit a complaint.

Please note:

  • If you are resident in Ireland and have a complaint against a trader based in the Republic of Ireland, you should contact the Competition and Consumer Protection Commission, which handles complaints of this nature.
  • If you are resident in any of the other European Union countries, Norway, Iceland or the United Kingdom and have a complaint against a trader based in the Republic of Ireland, you should contact the local European Consumer Centre in the country you are based in.
At present, we aim to respond to all customer inquiries and complaints within 5 working days. However, as we are currently experiencing an unusually high demand for our service, we cannot always guarantee this.