Need Consumer Advice?
European Consumer Centre (ECC) Ireland offers free advice and assistance to Irish consumers shopping for goods and services in other European Union countries, as well as Norway, Iceland and the United Kingdom. Click here to find out about our services and how you can submit a complaint.
Please note:
- If you are resident in Ireland and have a complaint against a trader based in the Republic of Ireland, you should contact the Competition and Consumer Protection Commission, which handles complaints of this nature.
- If you are resident in any of the other European Union countries, Norway, Iceland or the United Kingdom and have a complaint against a trader based in the Republic of Ireland, you should contact the local European Consumer Centre in the country you are based in.
At present, we aim to respond to all customer inquiries and complaints within 5 working days. However, as we are currently experiencing an unusually high demand for our service, we cannot always guarantee this.
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Air Travel
Buying Goods and Services
Car Rental
Holidays
Shopping Online
Timeshare
