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  • What were the top 5 cross-border consumer complaints for 2017?

    ECC Ireland has published its Annual Report 2017 which shows air travel, furniture, electronic goods, car rental and accommodation as the top five cross-border consumer complaints.

    Find out more
  • Flight Rights Calculator – EU air passenger rights explained in a few clicks

    Problem with flight delay, cancellation or luggage and don't know what your rights are? Flight Rights Calculator helps you figure out EU air passenger rights quickly and easily.

    Flight Rights Calculator
  • Your statutory rights Vs guarantees/warranties – what’s the difference?

    Did you know that a guarantee/warranty is in addition to your statutory rights, not instead of them? Remedies under EU consumer legislation are enforceable against the seller in cases of non-conformity for up to 2 years (EU-wide).

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  • Get online consumer advice

    If you have a problem with a purchase from a trader based in another EU country and cannot resolve it, check your consumer rights or complain online to the European Consumer Centre.

    Find out more

Need Consumer Advice?

Having problems getting a refund for a cancelled flight or in getting a faulty product replaced?

ECC Ireland can offer free help advice for passengers and consumers shopping for goods and services in other European countries, Norway or Iceland.

We can also offer free expert help in settling your complaint against an EU-based foreign trader, for example an online seller or airline from another EU country, if you are not happy about how they handled your complaint.

If you would like to submit a complaint against an Irish trader, you should contact your local European Consumer Centre or, if you are resident in Ireland, the Competition and Consumer Protection Commission.

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