Popular topics
Air Travel
Flight cancelled? Luggage lost? Find out how EU legislation protects you when you fly. Read more about air travel »
Buying Goods and Services
No matter where you shop in the EU you are protected if you buy a faulty product. Read more about your rights when Buying goods and services »
Car Rental
Read our advice about how to have a hassle free car rental experience. Read more about car rental »
Holidays
Sometimes things can go wrong when you’re on holiday. Find out what your rights are. Read more about package holidays »
Shopping Online
Find out about your online shopping rights and how to shop safely online. Read more about e-commerce »
Timeshare
Timeshares are often sold at holiday resorts. Read our advice before you sign up. Read more about timeshare »
Need Consumer Advice?
Having problems obtaining a refund for a cancelled flight or getting a faulty product replaced?
European Consumer Centre (ECC) Ireland offers free advice and assistance to Irish consumers shopping for goods and services in other European Union countries, as well as Norway and Iceland.
We provide free expert assistance with your complaint against an EU-based foreign trader, for example an online seller or airline from another EU country, if you are not happy with how they handled your direct complaint to them.
Please note:
- If you are resident in Ireland and have a complaint against a trader based in the Republic of Ireland, you should contact the Competition and Consumer Protection Commission, which handles complaints of this nature.
- If you are resident in any of the European Union countries, Norway or Iceland and have a complaint against a trader based in the Republic of Ireland, you should contact the local European Consumer Centre in the country you are based in.
