If you buy products or services online, in most cases you have 14 days to change your mind and get a full refund. You must return your purchase within 14 days from when you let the business know that you are using your right to cancel. You can use our letter template to help you return your purchase.
When you want to use your right to cancel for an online purchase, you must:
You should be refunded within 14 days:
You may have to pay for returning the order, but only if the business has informed you about that obligation when you placed your order.
The right to cancel will not apply when:
The business must tell you if you do not have a right to cancel. If they do not tell you about the cancellation period, it will automatically extend by a period up to 12 months or until they tell you.