Contact Us

At present, we aim to respond to all customer inquiries and complaints within 5 working days. 

Before you submit your complaint

Make sure that you have exhausted the trader’s complaints process first. If you have difficulties communicating with a business, learn how to make an effective complaint here.


Review  the information available on our site that might answer your questions. Click on the following for information on how to deal with:

What we help with

We cannot assist with

When you submit your complaint

Please provide us with the following:

After you have tried to resolve the matter directly with the trader to no avail,
please click below to contact us with your question or complaint.