At present, we aim to respond to all customer inquiries and complaints within 5 working days.
Before you submit your complaint
Make sure that you have exhausted the trader’s complaints process first. If you have difficulties communicating with a business, learn how to make an effective complaint here.
Review the information available on our site that might answer your questions. Click on the following for information on how to deal with:
What we help with
We cannot assist with
When you submit your complaint
Please provide us with the following: