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At present, we aim to respond to all customer inquiries and complaints within 5 working days. However, as we are currently experiencing an unusually high demand for our service, we cannot always guarantee this.

Before you submit your complaint, please make sure that you have reviewed the information available on our site that might answer your questions. Click on the following for information on how to deal with:

 

FLIGHT CANCELLATIONS                    SHOPPING PROBLEMS                   HOLIDAY ISSUES

 

The European Consumer Centre Ireland can only assist with complaints from private consumers resident in the Republic of Ireland against a business based in a different European Union country, Norway, Iceland or the United Kingdom.
We are unable to assist with complaints against private individuals or against businesses that are based outside the EU/EEA.

 

If you are resident in Ireland and you have a consumer dispute with a trader is also based in Ireland,
you would need to contact the Competition and Consumer Protection Commission here.

 

For the purpose of assessing and responding to your complaint as quickly and efficiently as possible,
when you submit your complaint please make sure that you provide us with the following:

 

  • Your name and contact details
  • The name and details of the trader 
  • The country where the trader is based 
  • A detailed description of your complaint 
  • What resolution you are seeking 
  • Copies of relevant supporting documentation including your correspondence with the trader to date

 

Before you submit your complaint to us, make sure you have exhausted the trader’s complaints process first.
If you have difficulties communicating with a business, learn how to make an effective complaint here.

 

After you have tried to resolve the matter directly with the trader to no avail,
please contact us for assistance by clicking below:

 

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