The service of the European Consumer Centre Ireland remains fully operational with the exception of our call centre. At present, we advise Irish consumers to contact us by e-mail only. We aim to respond to all queries and complaints within 5 working days.
However, due to exceptionally high volumes, we cannot always guarantee this.
Here is how to submit your complaint in relation to your consumer rights:
If you are resident in Ireland and you have a consumer dispute with a trader that is also based in Ireland, please contact the Competition and Consumer Protection Commission for further information and assistance here: ccpc.ie
If you are resident in Ireland with a complaint about a trader based in another European Union country, Norway, Iceland or the United Kingdom, and you have tried to resolve the matter directly with the trader to no avail, please contact us for assistance.
Our service is free of charge and confidential. Please find the most frequently asked questions and answers about our dispute resolution service here. ECC Ireland receives complaints by e-mail at this address:
The European Consumer Centre (ECC) Ireland deals with complaints from consumers based in Ireland about traders from: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, as well as Iceland and Norway, and, at least until 31 December 2020, the United Kingdom.
For the purpose of assessing and responding to your complaint, please provide us with the following information:
- Your name and contact details.
- The name and details of the trader.
- The country where the trader is based.
- A description of your complaint.
- What resolution you are seeking.
- Optionally, copies of relevant supporting documentation including your correspondence with the trader to date
Normally, you can expect a response from us within 3 working days. At times of heavy demand, we cannot always guarantee this. Please send one email per issue only.
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