Contact Us

We currently aim to respond to all queries and complaints within 5 working days.

Here is how to submit your complaint

If you are resident in Ireland and you have a consumer dispute with a trader that is also based in Ireland, please contact the Competition and Consumer Protection Commission for further information and assistance here:

If you are resident in Ireland and you have a complaint about a trader based in another European Union country, Norway, Iceland or the United Kingdom, and you have tried to resolve the matter directly with the trader to no avail, please contact us for assistance. Our service is free of charge and confidential. Please find the most frequently asked questions and answers about our dispute resolution service here.

ECC Ireland deals with complaints from consumers based in Ireland about traders from: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, as well as Iceland and Norway, and, at least until 31 December 2020, the United Kingdom.

ECC Ireland receives complaints by e-mail at this address:

For the purpose of assessing and responding to your complaint as quickly and efficiently as possible, please provide us with the information below in your inquiry e-mail. Please send one e-mail per issue only.

  • Your name and contact details
  • The name and details of the trader 
  • The country where the trader is based 
  • A detailed description of your complaint 
  • What resolution you are seeking 
  • Preferably, copies of relevant supporting documentation including your correspondence with the trader to date


Data Protection Information

In order to avail of our services, you must be 18 and over. If you are under 18 years of age, please ask a parent/guardian to contact us on your behalf. By submitting your request for information/advice/assistance to you confirm that you have read and agreed to ECC Ireland’s Privacy Policy, which explains how we collect, store, use and secure your personal data. The information and documentation you provide is registered and processed through the European Consumer Centre Network Management System, operated by the European Commission. Please read the relevant Privacy Statement for details.

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