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At present, we aim to respond to all customer inquiries and complaints within 5 working days. However, as we are currently experiencing an unusually high demand for our service, we cannot always guarantee this.

Before you submit your complaint, please make sure that you have reviewed the information available on our site that might answer your questions. Click on the following for information on how to deal with:

 

FLIGHT CANCELLATIONS                    SHOPPING PROBLEMS                   HOLIDAY CONSUMER RIGHTS

 

Note that the European Consumer Centre Ireland can only assist with complaints from private consumers resident in the Republic of Ireland against a business based in a different European Union country, Norway, Iceland or the United Kingdom. We are unable to assist with complaints against businesses that are based outside the EU/EEA.

 

If you are resident in Ireland and you have a consumer dispute with a trader that is also based in Ireland, we are unable to provide advice or assistance. In this case, you would need to contact the Competition and Consumer Protection Commission  here: ccpc.ie

 

For the purpose of assessing and responding to your complaint as quickly and efficiently as possible, when you submit your complaint please make sure that you provide us with the following:

 

  • Your name and contact details
  • The name and details of the trader 
  • The country where the trader is based 
  • A detailed description of your complaint 
  • What resolution you are seeking 
  • Copies of relevant supporting documentation including your correspondence with the trader to date

 

Before you contact us, make sure you have exhausted the trader’s complaints process first. If you have difficulties communicating with a business, learn how to make an effective complaint here.

 

After you have tried to resolve the matter directly with the trader to no avail,
please contact us for assistance by e-mail at this address:

eccnet-ie@ec.europa.eu

 

Data Protection Information

In order to avail of our services, you must be 18 and over. If you are under 18 years of age, please ask a parent/guardian to  contact us on your behalf. By submitting your request for information/advice/assistance to eccnet-ie@ec.europa.eu you confirm  that you have read and agreed to ECC Ireland’s Privacy Policy, which explains how we collect, store, use and secure your personal data. The information and documentation you provide is registered and processed through the European Consumer Centre Network Management System, operated by the European Commission. Please read the relevant Privacy Statement for details.

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