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We are here to help. Please do not hesitate to get in touch if there is cross-border consumer issue we may be able to assist with. Our service is free of charge and confidential.

If you have a consumer complaint about a trader based in another EU/EEA country and you have tried to resolve the matter with the trader to no avail, please feel free to contact us using the online form below.

However, if you are resident in Ireland and you have a consumer dispute with a trader that is also based in Ireland then please contact the Competition and Consumer Protection Commission for further information.

We may retain some of your personal information for case handling and statistical analysis. You will also be required to confirm that you are 18 and over in order to avail of our services.

Please note, you will be requested to provide your explicit consent for the above. Please read our Privacy Statement for details.

If you agree to this then please fill out your query and/or complaint details below.

Are you 18 and over?*
- Yes
- No
Please specify the nature of the query*
Please specify the country where the trader is based*
Have you already written to the trader?*
What is the name of the business?
Your Name*
Please Select the country where you currently live*
Your Email*
Email is our preferred method of communication. However, if you would like us to contact you by phone or postal address please indicate which you would prefer and provide details
- Phone
- Postal Address
Phone number*
Address*
Message*
We require your explicit consent to the processing of your personal data for the following purposes:*
To respond to your query and to maintain contact in case any further advice or assistance is required in relation to your query, to discuss any issues in relation to the handling of you query, and/or to send you customer satisfaction surveys for quality control purposes.
- I consent
- I do not consent
Unfortunately, we cannot process this request
Please note that the details of your query are registered through the ECC-Network Query Management System, operated by the European Commission. In the context of the registration and handling of your query through the database, ECC Ireland acts as "processor" and the European Commission as "controller" pursuant to the Privacy Statement detailing the purposes and means of processing. The information processed through the database is used for statistical analysis, which is anonymised and no personal information is published.
Please be informed that you can withdraw your consent to the processing of your personal data for any of the above mentioned purposes by contacting the ECC Ireland Manager via info@eccireland.ie
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