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Before you submit your complaint

Make sure that you have exhausted the trader’s complaints process first. If you have difficulties communicating with a business, learn how to make an effective complaint here. Before you send us your consumer complaint, please review the information available on our website that might answer your questions on:

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When you submit your complaint

Please provide us with the following:

After you have tried to resolve the matter directly with the trader to no avail,
please click below to contact us with your question or complaint.
If you have trouble accessing or using the contact form,
please contact our consumer line on: 01 8797620.