Here is how to submit your complaint
If you are resident in Ireland and you have a consumer dispute with a trader that is also based in Ireland, please contact the Competition and Consumer Protection Commission for further information and assistance here: ccpc.ie
If you are resident in Ireland and you have a complaint about a trader based in another European Union country, Norway, Iceland or the United Kingdom, and you have tried to resolve the matter directly with the trader to no avail, please contact us for assistance. Our service is free of charge and confidential. Please find the most frequently asked questions and answers about our dispute resolution service here.
ECC Ireland deals with complaints from consumers based in Ireland about traders from: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, as well as Iceland and Norway, and, at least until 31 December 2020, the United Kingdom.
ECC Ireland receives complaints by e-mail at this address:
For the purpose of assessing and responding to your complaint as quickly and efficiently as possible, please provide us with the information below in your inquiry e-mail. Please send one e-mail per issue only.
- Your name and contact details
- The name and details of the trader
- The country where the trader is based
- A detailed description of your complaint
- What resolution you are seeking
- Preferably, copies of relevant supporting documentation including your correspondence with the trader to date
Data Protection Information