Contact Us
- This page is consumer contacts only. Consumers who wish to submit a complaint against a business, please read below.
- Click here if you have a general inquiry.
- Click here if you are a member of the press.
Before you submit your complaint
Make sure that you have exhausted the trader’s complaints process first. If you have difficulties communicating with a business, learn how to make an effective complaint here. Before you send us your consumer complaint, please review the information available on our website that might answer your questions on:
We help with
- Consumer-to-business transactions, i.e. transactions between private individuals and registered businesses / sole traders
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Complaints from private consumers resident in the Republic of Ireland
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Complaints against a registered business based in the European Union, the European Economic Area and the United Kingdom
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Cross-border transactions involving purchases of physical and digital goods and services
- Complaints from consumers who have exhausted the trader’s own complaints process and have not received any response or obtained satisfactory resolution
We cannot assist with
- Consumer-to-consumer transactions between private individuals
- Business-to-business transactions between two businesses / companies
- Complaints against businesses based in non-EU and non-EEA countries
- Complaints against businesses registered in Ireland
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Complaints in relation to fraudulent activities and counterfeit products
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Cross-border taxation matters (import charges, excise duties, VAT charged by couriers on delivery)
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Queries about financial and investment products
- Complaints where a business refuses to cooperate or cannot be identified
- Cases where consumers initiated legal action
When you submit your complaint
Please provide us with the following:
- Your full name and contact details
- The name and details of the business
- The country in the EU/EEA where the business is based
- A detailed description of your complaint
- What resolution you are seeking
- Supporting documentation including your correspondence with the business to date
