Contact Us


We are here to help.

  • If you are resident in Ireland with a complaint about a trader based in another European Union (EU), European Economic Area (EEA) country or the United Kingdom, and you have tried to resolve the matter directly with the trader to no avail, please contact us for assistance.
    Our service is free of charge and confidential.

ECC Ireland deals with complaints from consumers based in Ireland about traders from these countries:

        • EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. 
        • EEA: Iceland and Norway only.
        • European consumer rights in the United Kingdom (including Northern Ireland) will remain unchanged for the duration of the Brexit transition period, which ends on 31st of December 2020.

For the purpose of assessing and responding to your complaint in relation to a trader outside of Ireland, please provide us with the following:

  • Your name and contact details.
  • The name and details of the trader. 
  • The country where the trader is based. 
  • A description of your complaint. 
  • What resolution you are seeking. 
  • Optionally, copies of relevant supporting documentation including your correspondence with the trader to date 

Data Protection Information

In order to avail of our services, you must be 18 and over. If you are under 18 years of age, please ask a parent/guardian to contact us on your behalf.
By submitting your request for information/advice/assistance to you confirm that you have read and agreed to ECC Ireland’s Privacy Policy , which explains how we collect, store, use and secure your personal data. The information and documentation you provide is registered and processed through the European Consumer Centre Network Management System, operated by the European Commission. Please read the relevant Privacy Statement for details.

ECC Ireland receives complaints by e-mail at this address:

You can expect a response from us within 3 working days. At times of heavy demand we cannot always guarantee this.
Please send one email per issue only.




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