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Contact the business

Young woman with long dark wavy hair wearing a pink T-shirt and blue over-shirt with her hands lifted and spread with a puzzled expression.

Make a complaint to the business

If you have an issue with a business or a service, you should first complete the business’s complaints process first.

Please provide the business with the following information:

  • Your name and contact details
  • A detailed description of your complaint
  • What resolution you are seeking
  • Copies of relevant supporting documentation including your correspondence to date

Our letter templates are designed to help you set out these details and more.

Further options

If you have completed the business’s complaints process and your issue has not been resolved to your satisfaction, you have two options: