We are happy to announce that our new ECC Ireland service is now open. This means that if you have a question about your EU consumer rights you can use our ‘ask a question’ service. You can also ‘make a complaint’ to our dedicated case handling team.

How can our service help you?

If you have an issue with a business located in another EU country, Norway, Iceland, or the UK, we can help you resolve this problem. Here are the steps you can take:

  • Step one: find out about your rights. We now have a dedicated ‘ask a question’ service. Simply tell us about your issue, provide us with your details and a trained case handler will respond by email with specific information and advice, based on your circumstances. You can also read the consumer information pages of our website where we set out your EU rights for shopping and travelling.
  • Step two: make a complaint to the business. Armed with the information you have about your rights; you can complain in writing to the business. Set out what happened, any interactions you had with the business and how you want the problem resolved. Our letter templates can help you do this. This step must be taken before you can escalate your complaint to us.
  • Step three: escalate your complaint to ECC Ireland. If you are unhappy with the response from the business or you don’t hear back from them, you can make a complaint to us. We can then mediate between you and the business. The purpose of this mediation is to find a solution that is reasonable and acceptable to both parties.