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ECC Ireland

The European Consumer Centre (ECC) Ireland is a member of the European Consumer Centre Network (ECC-Net), which offers consumers across the European Union advice on their rights when shopping in another European state. ECC-Net members cooperate closely to help settle complaints between consumers and traders based in different EU countries, as well as  in Norway, Iceland and the United Kingdom.

 

SERVICES

ECC Ireland provides the following services:

  • Information, advice, education and outreach programmes. 
  • Legal assistance in solving your cross-border consumer disputes with a trader based in another European Union Member State, Norway, Iceland and the United Kingdom. Referral to an Alternative Dispute Resolution body, if we cannot solve your dispute. 
  • Research on issues of consumer interest to raise awareness on emerging trends among policy makers and consumers. 
  • Feedback to and research for the European Commission and national stakeholders. 

COMPETENCIES

WITHIN REMIT

ECC Ireland can deal and assist with consumer compaints, in these cases:

      • If the request comes from a consumer, meaning a ‘natural person who is acting for the purposes which are outside his trade, business and profession’ and concerns a professional trader.
      • If there is a cross border context to the claim within the EU, Iceland and Norway.

OUTSIDE REMIT

ECC Ireland is unable to assist with consumer compaints, in scenarios such as these:

      • Complaints involving two private individuals, also known as consumer-to-consumer transactions (for example, purchase of goods or holiday rentals between two private persons);
      • Complaints involving two traders, also known as business-to-business transactions;
      • If the complaint concerns a trader outside the geographical scope of the network, which means all countries outside the European Union (Member States) and the European Economic Area (associated countries);
      • Consumer complaints where the business in question has expressly refused to cooperate with our dispute resolution process;
      • Cases where the complaining consumer has already initiatiated legal action or  court procedure against the business.

If your query relates to a matter that falls outside the remit of ECC-Net *as above), we will inform you accordingly and provide the contact details or refer you to any relevant body or organisation competent to deal with your query.

This applies to consumer complaints where:

  • We cannot identify the trader (false address, hidden rweb domain, etc.)
  • The business is responsible of fraud (counterfeiting, scams, etc.)
  • The transaction involves finannacil investment products (FOREX, cryptocurrencies, etc.)

PROJECTS

ECC Ireland: 

  • Produces consumer rights reports on specific problem issues, such as air travel, e-commerce, timeshares, package holidays, cross-border bank charges. 
  • Participates in joint European Consumer Centre Network projects, pan-European surveys and research. 
  • Cooperates with other EU networks and national consumer organisations and enforcement agencies, such as the Competition and Consumer Protection Commission, the Financial Services Ombudsman, and the Consumers’ Association of Ireland. 

RESEARCH / REPORTING

ECC Ireland also provides feedback to the European Commission on the key cross-border consumer problems faced by Irish consumers. This means that by contacting us with your complaint, we can identify problem areas and contribute to consumer protection policy developments.  

The quality of our service is important to us and ECC Ireland works hard to ensure that all consumers who contact us can expect a professional, efficient and courteous service. We contact all Irish consumers whose cross-border complaint we have handled after closure of the complaint to obtain their views on our service. We use this feedback to monitor and improve our service.

OUR TEAM

ECC Ireland
DR CYRIL SULLIVAN DIRECTOR

DR CYRIL SULLIVAN
ECC Ireland Director

ECC Ireland

JONATHAN BRETT
Finance Officer

DIANA VALENTINE
Press & Communications Manager

ECC Ireland

ANNA HERYAN
Legal Advisor

JULITZA HERNANDEZ
Dispute Resolution Advisor
Online Dispute Resolution Advisor

ECC Ireland

VINCENT WALSH
Dispute Resolution Advisor

DARRAGH COMISKEY
Dispute Resolution Advisor

NIAMH CONDELL
Dispute Resolution Advisor

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