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What are ‘ADR’ and ‘ODR’?

ADR stands for Alternative Dispute Resolution – that is, a means of solving your problem without having to go to court. ADR schemes or ‘out-of-court mechanisms’ help consumers who have been unable to resolve their dispute by liaising directly with the trader. ADR schemes usually involve a third party such as an arbitrator, mediator or an ombudsman, whose job it is to assist the disputing parties in reaching a resolution.

Certain out-of-court mechanisms operate fully online and are thus referred to as Online Dispute Resolution entities (ODR). These can help resolve disputes over online purchases, where the consumer and trader are located far apart.

ADR and ODR are usually low-cost, simple and quick procedures and are therefore beneficial to both consumers and traders, who can avoid court costs and procedures.

The European Commission website has a useful tool which helps you to locate ADR schemes in your chosen country.

Online Dispute Resolution

A platform that allows consumers and traders to settle disputes relating to online purchases with the assistance of an impartial dispute resolution body.

Alternative Dispute resolution 

Alternative dispute resolution allows consumers and traders settle disputes quickly and inexpensively without going to court. Designated ADR bodies in Ireland in 2020:

Commission for Regulation of Utilities

Financial Services and Pensions Ombudsman

NetNeutrals EU Ltd.

Royal Institute of the Architects of Ireland

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