Were you refused to board a flight due to overbooking? You may be entitled to financial compensation up to €600. This is in addition to a new ticket or refund. You can use this letter template to claim compensation.
Overbooked flight compensation
Letter template
<Your name>
<Your address>
<Your eircode>
<Your email>
<Business name>
<Business address>
<Business postcode>
<Business email>
<Insert date>
Subject: Overbooked flight – compensation request
Reference: <booking number>
Dear Sir, Madam,
On <date> I was scheduled to fly with <name airline> from <place of departure> to <place of arrival> on flight <enter the flight number that is on your ticket>. This flight was overbooked and I was not allowed to board for this reason. I believe I am entitled to financial compensation.
The amount of compensation is set out in Section 7 of the European Regulation 261/2004. This compensation is <calculate your compensation amount using the EU Commission’s flight calculator and insert it here>. This rule applies to passengers leaving from an EU member state and to passengers originating from outside the EU travelling to an EU member state with a European airline.
Optional: I also incurred expenses due to the flight being overbooked, which were not compensated by your airline: <describe the expenses you incurred, such as for an overnight hotel stay or an extra meal. Read what you can claim for>. You have a statutory obligation to issue compensation for such expenses.
I request that you pay € <enter the total amount> to my account number <enter your IBAN account number>, account holder <name account holder> with payment reference ‘Compensation for overbooked flight’.
If I do not receive this compensation amount, I will submit my complaint to the relevant supervisory authority.
Yours sincerely,
<Name and signature>
Attachments:
- Copy of booking confirmation
- Copy of bank payment transaction
- Copy of receipts: meals, transportation such as taxis, overnight hotel stays, essential items etc.
- Copy of correspondence (mail/letter announcing the cancellation of the flight)
- Copy of bank payment transaction for expenses