Were you unhappy with your car rental? Or do you have another complaint about a car rental company? You can use this letter template to set out your complaint with the car rental company involved.
Subject: Complaint <Name car rental business>
Reference: <booking number/reference>
Dear Sir, Madam,
On / During the period between <enter the day or period for which you rented a car>, I rented a car from your car rental company <name car rental company> in <name of city and country> under booking number <booking number>. I am dissatisfied that you <briefly describe your issue>. I am sending this <letter / email> to request a response and the appropriate resolution of my complaint.
Desired resolution of complaint
The services you provided did not fulfil my expectations because <describe in detail why you are not satisfied and why the services provided by the car rental company do not fulfil your expectations. Example: you were issued a rental car of a different class, or you ordered a navigation system and the car was not fitted with a navigation system>. My expectations were based on the car rental contract. The contract states that <explain what the car rental contract says and that, based on this, you are of the opinion that your complaint is well-founded>.
Term for processing this complaint
I request that you offer an appropriate solution within 14 working days of the date of this <letter / email>. If you fail to do so, I reserve the right to claim compensation for the loss I incurred. If you are of the opinion that my complaint is unfounded, I request that you send me a detailed explanation providing evidence to support your position.
If I do not receive a response, I will consider making a claim under the European Small Claims Procedure.
<Name and signature>
- Copy of contract/agreement