<Your name>
<Your address>
<Your eircode>
<Your email>
<Business name>
<Business address>
<Business postcode>
<Business email>
<Insert date>
Subject: Bus cancellation – refund request
Reference: <booking number>
Dear Sir, Madam,
On <date within the last three months> I was scheduled to travel by <bus/coach> from <place of departure> to <destination> with your business. The booking number for my journey is <booking number>. You cancelled this journey due to <explain why the journey was cancelled>. For this reason, I request that you refund the ticket price, amounting to € <amount you paid>.
Under consumer law I am entitled to receive a refund of the ticket price in the event of a cancellation. I request you refund the full amount of € <amount> within 14 days, using the original payment method.
If I do not receive a response, I will consider making a claim under the European Small Claims Procedure.
Yours sincerely,
<Name and signature>
Attachments:
Copy of booking confirmation
Copy of receipt/payment transaction
Copy of previous correspondence, if any
