Has your luggage been damaged upon arrival? Then you should report this immediately to the airport’s service desk. Complete a PIR form and keep a copy. You can use this template letter to make your damaged luggage claim to the airline.
Is your luggage delayed? Ask for a PIR form at the airport’s service desk. You will need to keep a copy for yourself. Usually, the airline will provide you with an emergency kit or reimburse you for essential required materials while your luggage is delayed. Check the airline’s terms and conditions for the maximum amount of compensation before you buy items. You can use this template letter to make your claim for those costs from the airline.
Has your luggage been missing for more than 21 days? Then you are entitled to compensation for losses up to €1,600. The amount depends on the value of the contents of your luggage. You can use this template letter to claim the compensation you are entitled to.