Holidays
Summer Holidays 2023 – Last-Minute Consumer Advice
Read about your rights before you hit the road … Irish tourists are embarking on their summer getaways abroad this August, a favoured period to
Read our latest consumer advice and research articles here …
European Consumer Centre Ireland – Consumer Satisfaction Survey 2022
The European Consumer Centre (ECC) Ireland is a member of the European Consumer Centre Network (ECC-Net), which offers consumers across the European Union advice on their
Complaints
€9,900,000+ in consumer claims recovered by ECC-Net in 2022
The European Consumer Centres Network activity report for 2022 here ECC Net Report 2022 reveals our legal experts in 29 offices across EU Members
Package Travel
2023 Rugby World Cup: Tickets, Travel, Terms
The Rugby World Cup will be held in France from 8 September to 28 October 2023. Ticketing is already open on the one official website selling
Digital Compliance
Safer Internet Day 2023
The European Union celebrates the 20th anniversary of Safer Internet Day on the 7th of February 2023. This global event aims to raise awareness about
50 YEARS OF CONSUMER RIGHTS IN THE EU – Looking back, looking ahead
Consumer rights in the European Union were at the heart of European legislation from the very beginning, and have served European consumers everywhere on the
January 2023 : 30th Anniversary of the European Union Single Market
The European Union begins the year celebrating one of its biggest milestones: 30 years since the creation of what we call the Single Market –
Online Shopping
Consumer Dialogue Conference, Dublin, 25 Nov 2022: Policy Priorities and Actions to Empower Consumers
On behalf of the European Commission, the European Consumer Centre Ireland is delighted to invite Irish consumers to the European Commission’s latest Consumer Dialogue Conference will be
Online Shopping
Sense and sensibility in the big sales season
It’s November 2022 and the sales season is upon us. Black Friday and Cyber Monday have already started – indeed, November is a month-long sales
Digital Compliance
European Commission Press Release: Digital Markets Act enters into force
On 1 November 2022, the European Commission confirmed that the long-awaited Digital Markets Act (DMA) that regulates rules for digital “gatekeepers” (platforms and marketplaces) entered
Online Shopping
PRESS RELEASE: European Commission secures higher protection for European consumers on Shopify
European Commission secures higher levels of protection for European consumers shopping on Shopify-based webshops Dublin October 2022 After an 18-month dialogue between the European
ECC-Net: Consumer and Travel Rights in Ukrainian
The European Consumer Centre (ECC) Ireland is a member of the European Consumer Centre Network (ECC-Net), which offers consumers across the European Union advice on their consumer
Online Shopping
New Protections for European Union Consumers
On the 28th of May 2022, new rules on consumer rights apply in the European Union as Directive (EU) 2019/2161, the Better enforcement and modernisation Directive
Europe Day 2022
Europe Day held on 9 May every year celebrates peace and unity in Europe. The date marks the anniversary of the historic ‘Schuman Declaration‘ of May
Fraud
EU Steps In to Regulate Online Shopping Protections for European Consumers
Where do Irish consumers shop online? In 2021, the purchase power of Irish consumers was the second-highest in the EU (Eurostat), when an overwhelming
World Consumer Rights Day 2022
World Consumer Rights Day takes place every year on the 15th of March. It is a global awareness-raising initiative where consumer rights organisations highlight the
Fraud
Love In The Age of Online Shopping
Love is in the air online in February – from engraved jewellery to designer bags and experience gifts, the Valentine’s Day industry is growing every
Got Consumer Questions? We Have the Answers.
What to do when a flight is cancelled? How can you avoid being overcharged for car rental? Where to get help when your online
Complaints
#YourEUright: Basic Consumer Rights in the European Union
As an EU consumer, you have rights to protect you online, offline and across EU borders. 14 Days Return When you shop online, for
Online Shopping
Black Friday 2021: A Black Day for the Environment?
Black Friday, which this year takes place on Friday 26 November, marks the start of the Christmas shopping season across Europe. For both traditional and
Selling Goods and Services
European Commission Press Release: Commission steps up protection of children from unsafe toys
The Commission has proposed a Toy Safety Regulation to enhance protection for children from potential risks associated with toys. The focus is on reducing the
Air Travel
European Commission Press Release: online travel agencies commit to cancelled flight refunds
Major European airline intermediaries commit to refunding consumers within 14 days of flight cancellation. The travel groups and brands are: eDreams ODIGEO, which includes eDreams,
Train Travel
European Commission Press Release: New EU consumer rules for rail passengers come into force
7 June 2023 Directorate-General for Mobility and Transport European Commission Rail transport: passengers to enjoy better protection and smoother travel experience Read the communication
50 Years of EU Consumer Rights in Ireland
Europe Day 2023, on the 9th of May, marks the anniversary of the Schuman Declaration of 1950 and the creation of the European Union. Europe
Europe Day 2023
Europe Day 2023, on the 9th of May, marks the anniversary of the Schuman Declaration of 1950, and the European Union (EU) will commemorate the
European Commission Press Release: ‘Consumer protection: enabling sustainable choices and ending greenwashing’
22 March 2023 Brussels The European Commission launched a proposal on regulating common criteria for combatting greenwashing and misleading environmental claims. The new legislation will
