The European Consumer Centre Ireland (ECCI) team is currently experiencing a high volume of questions and complaints from consumers. The team is working as quickly as possible, however, anyone submitting a question or complaint should be aware that there are delays. We appreciate your patience as we work to get back to everyone.
There are steps you can take in the meantime:
1. Use our website to find out more information about what you are entitled to, or use our letter templates to make a complaint to the business.
2. Check whether a chargeback is an option for you. Depending on the timeframe, you may be able to dispute the transaction with your bank, using their chargeback process. Read more about chargebacks and when they apply.
3. If the business is located in Ireland, contact the Competition and Consumer Protection Commission (CCPC). You can do so through their website or by calling their consumer helpline on 01 402 5555. The CCPC’s website also provides extensive information about your consumer rights.
If your complaint is about a cancelled flight, you were denied boarding or had a long flight delay that originated in Ireland, you can contact the Irish Aviation Authority.