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The European Union Single Market for air travel greatly benefits air passengers by improving the quality of air carrier services and giving passengers a wider choice of airlines and flight options. Moreover, where air passengers face long delays or flight cancellations, experience difficulties in retrieving their luggage or are not happy with the quality of service provided by airlines, enhanced consumer protections are in place. 

EU* Air Passenger Rights

These apply when:

  • Your flight is within the EU and is operated either by an EU or a non-EU airline
  • Your flight arrives in the EU from outside the EU and is operated by an EU airline
  • Your flight departs from the EU to a non-EU country operated by an EU or a non-EU airline
* In 2020, the EU includes Austria, Italy, Belgium, Latvia, Bulgaria, Lithuania, Croatia, Luxembourg, Cyprus, Malta, Czechia, Netherlands, Denmark, Poland, Estonia, Portugal, Finland, Romania, France, Slovakia, Germany, Slovenia, Greece, Spain, Hungary, Sweden, Ireland (including Guadeloupe, French Guiana, Martinique, Réunion Island, Mayotte, Saint-Martin (French Antilles), the Azores, Madeira and the Canary Islands).
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