Air Travel
EU Air Passenger Consumer Rights
The EU* air passengers rights legislation applies to:
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- Flights within the EU and operated either by EU/non-EU airline
- Flights arriving in the EU from outside the EU operated by an EU airline
- Flights departing from the EU to a non-EU country operated by an EU/non-EU airline
The legislation covers:
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- Airfare Price Transparency
Regulation 1008/2008/EC requires that the published price of flights tickets shall include the fare and all applicable taxes, charges, surcharges and fees which are unavoidable and foreseeable at the time of publication. Accordingly, if you book a flight online, the final price must be available from the first page enabling you to compare prices across airlines and make an informed choice. In case of optional price supplements, they have to be indicated in a clear and transparent manner. All passengers have the right to equal access to airfares without any discrimination based on their nationality or their place of residence.
To check on your air travel entitlements, use the Flight Rights Calculator, developed by developed by the Norwegian European Cconsumer Centre and Consumer Council.
REDRESS OPTIONS
In order to obtain redress if any of your air passenger rights were breached, the first thing you should do is write a formal complaint to the relevant airline by e-mail, via the airline’s website contact form or by letter.
If you are resident in Ireland and your complaint or claim for a refund is unsuccessful or the resolution offered by the airline is not to your satisfaction, please contact the following:
- For queries pertaining to the cancellation of a flight, denied boarding, long delays, or persons with reduced mobility under Regulation (EC) 261/2004, contact the Commission for Aviation Regulation in Ireland or the relevant National Enforcement Body in the appropriate European Union country from this list here.
- For queries and complaints outside the scope of Regulation (EC) 261/2004involving Irish airlines only, contact the Competition and Consumer Protection Commission.
- If your consumer complaint was not resolved and your claim does not exceed €2,000, you can avail of the Small Claims Procedure.
ECC Ireland can help with advice and assistance on how to submit a complaint/claim or with advice on other dispute resolution options or initiate legal action.
USEFUL LINKS
For more information on EU policies or air travel and your general travel rights, please see:
For more information on how to exercise your air passenger rights learn more on:
