If your flight is from or to a country within the European Union then you are protected under EU law. If your flight is delayed for 2 hours or more, you are entitled to free meals and refreshments. If your flight is delayed for 3 hours or more, you may also be entitled to receive compensation. If your flight is delayed for 5 hours or more, you may choose to cancel the flight and ask for a refund. Read on to find out exactly what you are entitled to.
If your flight is delayed for two hours or more, the airline has to provide care during your wait. This means the airline must provide:
If your flight is delayed for five or more hours, you have the right to:
If your flight has been delayed by two hours or more due to extraordinary circumstances outside of the airline’s control, such as bad weather conditions, unofficial strikes, natural disasters or terrorism, you may be entitled to receive care from the airline. However, you will not be entitled to claim compensation.
Under EU law, you have booked ‘connecting flights’ if you have booked all flights at the same time and through the same air travel provider, and you were able to check in to all flights at the same time.
If you have booked connecting flights and have missed your connection due to a flight delay, the airline must provide:
If your flights are not considered connecting flights by the definition under EU law, you will need to pay for the new flights yourself and you will not be entitled to claim compensation.