Flight Cancellation

Passenger Rights

If you depart from an EU airport or arrive in the EU flying with an air carrier based in the EU, Iceland, Norway or Switzerland, your air passenger consumer rights and entitlements under EU law cover these situations: flights cancelled or delayeddenied boardingoverbooking, downgrading, missing a connecting flight or having your luggage lost, damaged or delayedRegulation (EC) 261/2004 establishing common rules on compensation and assistance reagulates each of these disrupted flight situations. 

EU air passenger consumer rights apply in all situations where:

  • Your flight is within the EU, operated either by an EU or a non-EU airline
  • Your flight arrives in the EU, from outside the EU, but is operated by an EU airline
  • Your flight departs from within the EU, to a non-EU country, and is by either an EU or a non-EU airline

Flight cancellation is understood as a situation where:

  • your original flight is cancelled and replaced by another scheduled flight
  • your original flight was diverted back to the airport of origin and passengers were transferred onto another flight
  • your flight arrives at an airport which is not the final destination indicated on your ticket, unless you accepted re-routing to the alternative airport or destination or the alternative arrival airport serves the same final destination.

Redress for cancelled flights means that you will avail of the following:

EU means the 27 EU Member States (including Guadeloupe, French Guiana, Martinique, Réunion Island, Mayotte, Saint-Martin, French Antilles, the Azores, Madeira and the Canary Islands). EU rules also apply to flights to and from IcelandNorway and Switzerland.

EU rules also apply to flights from the UK to the EU operated by an EU carrier, unless you have already received compensation or benefits under UK law.