Has your luggage been damaged upon arrival? Then you should report this immediately to the airport’s service desk. Complete a PIR form and keep a copy. You can use this template letter to make your damaged luggage claim to the airline.
Were you unhappy with your car rental? Or do you have another complaint about a car rental company? You can use this letter template to set out your complaint with the car rental company involved.
Has your flight been cancelled by your airline? Then you must be offered the choice of another flight or a full refund. If you choose a refund, you should receive it within seven days of the cancellation of your flight. You can use this template letter to claim a refund for a cancelled flight.
If you buy something online, you have a 14-day period to cancel your purchase and get a refund. You do not have to provide an explanation for why you want to return the product. You can use this letter template to cancel your purchase and request a refund.
Did a car rental company withhold some or all of your deposit for your rental car without good reason? Always ask for a breakdown of the costs and claim a refund if the amount is not justified. You can use this letter template to request a refund of your deposit.
Has your train journey been cancelled? Then you are entitled to receive a refund of the full ticket price. You can use this letter template to get a refund from the train company.
Has you ferry or boat journey been cancelled? Then you are entitled to receive a refund of the full ticket price. You can use this letter template to get a refund from the ferry company.
Is your luggage delayed? Ask for a PIR form at the airport’s service desk. You will need to keep a copy for yourself. Usually, the airline will provide you with an emergency kit or reimburse you for essential required materials while your luggage is delayed. Check the airline’s terms and conditions for the maximum amount of compensation before you buy items. You can use this template letter to make your claim for those costs from the airline.
Has your luggage been missing for more than 21 days? Then you are entitled to compensation for losses up to €1,600. The amount depends on the value of the contents of your luggage. You can use this template letter to claim the compensation you are entitled to.
Has your flight been cancelled by your airline? If the flight is cancelled within 14 days of the original departure date, you are entitled to financial compensation. You can use this template to make a claim to the airline.