The European Commission has put forward a new proposal aimed at making it easier for consumers to have broken products repaired rather than replaced. This position paper lists ECC-Net’s recommendations on what should be included in the future Directive. The paper also identifies actions already taken across the EU to encourage the repair of consumer goods
Read the Position Paper
The European Commission is proposing new measures to streamline Alternative Dispute Resolution (ADR) in the digital market. This article discusses this series of modernisations, which aims to simplify out-of-court procedures and enhance consumer protection in the EU.
Read about the new measures to streamline ADR
In 2023, there have already been more flight disruptions, delays and cancellations than in 2022; mainly caused by understaffing, strikes and technical issues. This article explains how the ECC Network keeps consumers informed about your rights when travelling by plane and helps you to resolve disputes relating to air travel within the EU.
Read about the flight issues in 2023
The ECC Network holds a unique view of EU consumer regulation and has recently published three papers that examine consumer rights issues. This feature introduces the three papers explaining the ECC-Net’s view on geo blocking, Alternative Dispute Resolution (ADR) and Right to Repair.
Read more about ECC-Net’s new position papers
In the digital world, consumers have an increasing choice of payment methods; although the pros and cons of each can sometimes be difficult to navigate. This article may help you to identify which payment types work best for your needs.
Read the pros and cons of four popular payment methods
As the saying goes ‘not all cowboys ride horses!’ And in the case of online foreign exchange (or Forex) trading platforms, consumer scams come in a variety of shapes and sizes. This article provides advice on what to look for in an online trading platform.
Read advice for consumers on online trading platforms
Last year the ECC Network helped consumers in Europe retrieve almost €10 million and answered approximately 118,000 consumer queries. This feature outlines how our daily work involves consumer advice and specialised legal expert services from 29 EU countries seeking to find fair and out-of-court solutions for disputes.
Read about ECC-Net’s work in 2022
AI has many useful applications from smart home devices to social media applications. However, finding the balance between technological development and human rights protection has become an urgent issue. This feature outlines the concerns and considerations raised by the ECC Network that are intended to inform the dialogue about balance and protection.
Read about AI and consumer rights
Whether Afterpay, Klarna, Scalapay or Paidy, consumers are availing of many different types of delayed and phased online payment methods for fast and easy payment. There are some possible risks though. Learn about some of the risks and the ECC-Net’s advice for consumers.
Read about the risks of Buy Now Pay Later
The EU Geo-blocking Regulation raised consumers’ expectations that they would finally be able to access goods and services at better prices throughout the EU. Read ECC-Net’s view as to what extent these expectations have been met.