Do you want to rent private accommodation or a holiday home? To avoid holiday rental fraud, learn all the essential information about your consumer rights when renting private accommodation in the European Union, Norway or Iceland.
There are two ways that you book, either directly with the owner or through you can book through a travel agency or third-party booking website.
If you book directly with a private owner, you are not covered by consumer law as it is considered a consumer-to-consumer transaction.
Before booking any accommodation we strongly advise you to thoroughly read the terms and conditions, particularly, the cancellation, (pre)payment and no-show policies. If you use a third party booking or travel agency, you should check the terms of conditions of both the booking platform and the accommodation provider.
You should also:
Only book, pay, and communicate through the platform. Never make a payment outside the platform.
Do not get involved if you are asked to send money via money transfer services . These types of payments are not traceable. Remember a bank transfer is not a ‘secure’ payment method either, as you cannot cancel it.
Make sure you know how you will get the keys before confirming your booking. If the landlord asks you to meet them in a car park for the handover or wants to send the keys to you by post in exchange for cash, do not confirm the booking!
If you wish to cancel:
The booking the platform should provide information on what to do if the landlord cancels your booking. Usually, the guest receives a full refund and support in finding replacement accommodation via the platform. In some cases, portals are also accommodating if replacement accommodation requires additional costs.