Important Information Regarding Cookies

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  • Using your mobile phone abroad

    Last year, the European Union introduced new rules on mobile roaming charges. For more information on the "Eurotariff", click here.

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    Roaming
  • Shopping online?

    Internet shopping provides a greater range of options for consumers, but can be confusing if something goes wrong. Read our handy guide to your rights here.

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    internet shopping
  • Air Travel

    Sometimes things go wrong when we fly. If your flight is delayed, cancelled or you can’t board your flight due to the airline’s overbooking, you have rights. Equally, if your luggage is damaged, delayed, or lost, you may be able to claim compensation.

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    Air Travel 2
  • Get online consumer advice

    If you have a problem with your purchase in another EU country and cannot resolve it with the trader, check your consumer rights or complain online to the European Consumer Centre.

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    About Us

Need Consumer Advice?

Having problems getting a refund for a cancelled flight or in getting a faulty product replaced?

ECC Ireland can offer free help advice for passengers and consumers shopping for goods and services in other European countries, Norway or Iceland.

We can also offer free expert help in settling your complaint against an EU-based foreign trader, for example an online seller or airline from another EU country, if you are not happy about how they handled your complaint.

If you would like to submit a complaint against an Irish trader, you should contact your local European Consumer Centre or the Competition and Consumer Protection Commission if you are living in Ireland.