- Air Travel
Flight cancelled? Luggage lost? Find out how EU legislation protects you when you fly.Read more about air travel »
- Buying Goods and Services
No matter where you shop in the EU you are protected if you buy a faulty product.Read more about your rights when Buying goods and services »
- Car Rental
Read our advice about how to have a hassle free car rental experience.Read more about car rental »
Sometimes things can go wrong when you’re on holiday. Find out what your rights are.Read more about package holidays »
- Shopping Online
Find out about your online shopping rights and how to shop safely online.Read more about e-commerce »
Timeshares are often sold at holiday resorts. Read our advice before you sign up.Read more about timeshare »
Need Consumer Advice?
Having problems getting a refund for a cancelled flight or in getting a faulty product replaced?
ECC Ireland can offer free help advice for passengers and consumers shopping for goods and services in other European countries, Norway or Iceland.
We can also offer free expert help in settling your complaint against an EU-based foreign trader, for example an online seller or airline from another EU country, if you are not happy about how they handled your complaint.
If you would like to submit a complaint against an Irish trader, you should contact your local European Consumer Centre or the National Consumer Agency if you are living in Ireland.