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  • Renting a car on holiday?

    Renting a car is one of the most convenient ways of getting around while on holiday. However, it can also lead to unexpected costs. Make sure you know your rights by reading our guide to car rental abroad.

    Find out more
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  • Shopping online in January?

    For many consumers, January is an opportune time to take advantage of online offers. Internet shopping provides a greater range of options for consumers, but can be confusing if something goes wrong. Read our handy guide to your rights here.

    Find out more
    internet shopping

  • Air Travel

    Sometimes things go wrong when we fly. If your flight is delayed, cancelled or you can’t board your flight due to the airline’s overbooking, you have rights. Equally, if your luggage is damaged, delayed, or lost, you may be able to claim compensation.

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  • Get online consumer advice

    If you have a problem with your purchase in another EU country and cannot resolve it with the trader, check your consumer rights or complain online to the European Consumer Centre.

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Need Consumer Advice?

Having problems getting a refund for a cancelled flight or in getting a faulty product replaced?

ECC Ireland can offer free help advice for passengers and consumers shopping for goods and services in other European countries, Norway or Iceland.

We can also offer free expert help in settling your complaint against an EU-based foreign trader, for example an online seller or airline from another EU country, if you are not happy about how they handled your complaint.

If you would like to submit a complaint against an Irish trader, you should contact your local European Consumer Centre or the National Consumer Agency if you are living in Ireland.

European Consumer Centre Ireland
MACRO Building
1 Green Street
Dublin 7

Phone: 01- 8797620
Fax: 01 – 8734328
Email: info@eccireland.ie

© 2014 European Consumer Centre (Ireland) Limited

The Shopping Assistant

National Consumer Agency logo Co-funded by the European Union

ECC Ireland is co-funded by the National Consumer Agency and the European Commission