What should I be aware of before I rent a car in another country?
Make sure you know how much you will be liable for in the event of accident. Ensure also that you inspect the vehicle carefully with a car rental company employee present both during the pick-up and return stages. Before leaving, request a written statement that the car was returned in good working order. Read our tips on car rental before you go.
What do I do if the car rental company charges my credit card for ‘extras’ after I return the car?
You should contact the car hire company in writing, seeking an explanation, and supporting documentation e.g. if the charge is for ‘damage’, ask to see the invoice from the repairers. If the company does not respond, contact your credit card provider outlining your complaint. The credit card company will contact the car hire company, seeking clarification.