European laws on bus and coach transport apply to all bus and coach passengers whose journey starts or ends within the EU. Read on to find answers to frequently asked questions about bus and coach transport in the EU.
You should be informed about any delays or cancellations as soon as possible. If the trip is cancelled, then you should be notified within 30 minutes of the scheduled departure time.
If your journey distance was 250 kilometres or more and was cancelled or postponed, you should be given a choice between these options:
If your journey was 250 kilometres or more and longer than three hours then you are also entitled to the following:
If your journey was cancelled due to extraordinary circumstances, for example, bad weather or a natural disaster, the bus company is not required to pay for accommodation.
If you file a complaint with the bus company, be sure to include the following details:
File your complaint within three months of the scheduled journey.
The bus company must send you a first response within one month of your complaint and has to send you a final answer within three months.